IS&T Technician (Home Office)

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Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Job Summary:

Bechtel is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team located at the Manufacturing & Technology (M&T) home office in Chandler, Arizona.

The IS&T Technician, reporting to the Information & Digital (I&D) Program Manager, will be responsible for support of IS&T infrastructure and services across both M&T projects and functions. This includes managing and maintaining hardware, software, and operating systems. The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users.

Major Responsibilities:

• Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-users
• Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies, support processes and security requirements
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print) and SharePoint
• Manages and maintains assets and configuration items in ServiceNow
• Performs moves, adds, and changes
• Participate in special projects, as assigned
• Participates in the rollout of new technologies, services and security remediations
• Travel to offices/ job sites for short term project support
• Provides proactive and timely support to executives and VIPs (direct as well as remote)
• Deployment of network, routers and switches and associated patching
• Deployment and support of Teams voice and Poly video endpoints
• Develops IT reports, dashboards and automates workflows as required
• Recommends process improvement solutions
• Development of IT support guides and user training

Education and Experience Requirements:

Bachelor's degree (or international equivalent) and a minimum of 2-4+ years of relevant experience or a minimum of 6-8+ years of relevant work experience in lieu of a degree.

Desirable

• Microsoft Fundamentals course(s)
• ITIL v4 Foundation course(s)

Required Knowledge and Skills:

• Interpersonal Skills
  • Excellent interpersonal and stakeholder management skills
  • Excellent written and verbal communication skills
  • Excellent time management skills and ability to work under pressure to meet deadlines
  • Excellent ability to manage competing priorities

• IT Infrastructure Management Experience (Intermediate)
  • Providing solutions, troubleshooting complex issues
  • Experience in ServiceNow IT Service Management (ITIL)
  • Proficient in managing IT hardware assets
  • Experience in IT vendor management
  • Knowledge of Information security practices

• Technical Knowledge (Intermediate)
  • End User computing
    • Windows 10 and 11
    • Virtual Desktop Infrastructure
    • Mobile Device Management
  • Modern Collaborative Technologies & Cloud Computing Tools
  • HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing
  • Microsoft 365 – Teams, SharePoint, OneDrive
  • Azure Active Directory
  • Power-BI and Power-App
  • Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.) knowledge desirable

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive.  Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.