Supv It Specialist (Custspt)

Location: Multiple Locations

Requires Relocation: No

Start Date: 21/01/2026

End Date: 28/01/2026

Offering Type: Permanent

Hiring Paths: Internal to an agency - appears on USAJOBS

Service Type: Excepted

Travel Percentage: Occasional travel

Full Time On-site

Defense Information Systems Agency

About Defense Information Systems Agency

If you want to do interesting and challenging work and to make a contribution to national defense, DISA is a great place for you. DISA provides secure and reliable communications and computing support that enable the President and our military forces to communicate globally through voice, video, and data transmission. DISA is a leader within the Federal Government in implementing “people programs” and offers a broad range of quality-of-life and training programs. Go to www.disa.mil for more information. Prior to reporting for duty the selectee must be found eligible for a DoD Top Secret security clearance with access to Special Compartmented Information (SCI) based upon an Single Scope Background Investigation (SSBI), AND be approved for Presidential Support Duty in accordance with Department of Defense Directive 5210.55 (Yankee White – Category II, minimum). This position is NOT subject to the limitations imposed by the DOD Priority Placement Program per Secretary of Defense Memorandum dated 09 MAR 2018. This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. Positions in the Cyber Excepted Service are positions necessary to carry out and support the mission of the United States Cyber Command.

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Summary

Job summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA HC/HC3612.

Major duties

Section Chief supervising skilled customer support staff. Responsible for overall management of planning and delivering customer support services like troubleshooting, customer assistance, and training to meet customer requirements. Principal technical authority for effective and advanced management of customer computing requirements for assigned systems. Directs large-scale projects with technical authority over a wide range of IT disciplines, systems, and applications. Provides expert technical guidance, interpretation, and implementation oversight of information security policies and practices to ensure operational availability and integrity of enterprise applications, systems, networks, and data. Procedures and strategies in the delivery of multi-discipline IT services required to achieve data and system integration and interoperability for assigned systems and applications.

Qualification

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience in planning, and delivery of Information Technology (IT) customer support services, including troubleshooting, customer assistance, and or training, in response customer requirements, personnel management and planning, directing, reviewing and coordinating the efforts of work operations. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experience at the GG-13 grade level

Evaluations

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Competencies: Leading People Operations Support Technical Competence Information Technology Policy and Planning You can preview the Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/12864963 Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil

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