Public Safety Telecommunicator (Office Automation)

Job summary

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base Facilities and Major Range and Test Facilities Base to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Serve as a Public Safety Telecommunicator dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders for USAG Dugway, Directorate of Emergency Services, Police/PM Division on Dugway Proving Grounds, UT.

Major duties

Monitors and logs status and availability of assigned and unassigned police, fire, and medical field units to assure an appropriate response is made. Updates information for medical, police and fire personnel en-route to call. Maintains reports and retrieve statistical information using the National Fire Incident Reporting System(s) (NFIRS). Operates computer based Hazardous Materials databases to provide field units with accurate information during emergencies. Responsible for the receipt and effective evaluation of 911 emergency calls to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms. Update information for medical, police and fire personnel enroute to call. Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units.

Qualification

Who May Apply: US Citizens In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Typing Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. At GS-05 Level: Specialized Experience: One year of specialized experience which includes 1) Operating computer systems to accomplish assigned duties; 2) Communicating with callers to determine nature of calls; AND 3) Utilizing communication equipment to apply appropriate responses to calls. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university, with studies in a field related to this position, such as Emergency Management or Crisis & Disaster Management. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. At GS-06 Level: Specialized Experience: One year of specialized experience which includes 1) Processing phones calls such as: non-emergency and emergency calls; 2) Operating dispatching equipment while communicating with callers, AND 3) Monitoring alarms to initiate appropriate responses. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). At GS-07 Level: Specialized Experience: One year of specialized experience which includes 1) Answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) Dispatching emergency personnel as needed in accordance with priority level procedures; 3) Operating communications software to perform dispatching duties such as: log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Evaluations

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Veterans and Military Spouses will be considered along with all other candidates.