Operations Assistant (Shift Leader) – Bowling Center

Job summary

About the position: This position is Non-appropriated Fund (NAF) and is located at the Ramstein Bowling Alley, Ramstein AB, Germany. This position may offer logistical support. Assists in a Business Operations Program to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt, and control of cash.

Major duties

Assists in a Business Operations Program (Bowling) to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt, and control of cash. Performs basic register functions including voids, comps, discounts, other table maintenance. Prepares a report of all significant occurrences during the shift. May assist with daily financial paperwork, disbursements, and deposits. Assists management by adjusting schedules to match business needs. Inspects and ensures the security of the facility at the beginning and end of each shift. Monitors different setups to include, but not limited, to Front of the House, Back of House, Coffee operations and Bar operations; completes line quality checks throughout the operation. Assists management with assigning duties and responsibilities to team members based upon work requirements. Provides on the job training for new hires and other personnel. Assures patron satisfaction by resolving complaints and other customer problems. When needed, may perform the duties of a food server, barista, bartender, busser, host, expediter, line/prep cook or dishwasher. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12872585

Qualification

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/30/2026 The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience which provides knowledge of multiple areas within food & beverage operations. Must also possess experience which provides knowledge of cash handling procedures and sales operations such as; receipt, disbursement, examination, deposit and use of cash accountability control methods. Experience with operating computers and associated software is desirable. Must have experience with coaching others and giving direction. Ability to communicate both orally and in writing. Ability to read and write English. Ability to work in hot and noisy working conditions. Must work flexible schedules to include weekends, nights, and holidays. Must be able to reach, bend, balance, and transport various objects up to 50lbs. Must stand and walk for prolonged periods of time (7 to 8 hours per shift).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Evaluations

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.