Job summary

About the Position: A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. Enhanced Leave Accrual may be authorized. This is a Direct Hire Solicitation

Major duties

Answer clinic telephones, greet patients and answers patient questions about appointment times, TRICARE benefits, waiting times, clinic services, and other general questions not related to diagnosis and treatment. Enter and retrieve data from CHCS, a DS, and other appropriate computer systems as needed for patient reception; ensures proper patient identification and eligibility status and updates and confirms patient information and records physicians' orders. Schedule all categories of appointments for patients who call or present for an appointment; makes follow-up contact with all patients who do not show up for scheduled appointments in accordance with clinic policy. Analyze, compile data, retrieve and review medical records to determine completeness and internal consistency of the record and the presence of all required forms and signatures. Organize records in proper medical format, using form number and treatment dates. Research and determine where missing documents, such as laboratory and radiology reports, retrieves documentation and inserts into the appropriate place in the record to make it complete. Assist the Medical Records Technician with coding diagnostic information as needed.

Qualification

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-04 grade level in the Federal service which includes performing clerical or administrative support work which may include but not limited to organizing patient records, receiving, relaying, answering patient related inquiries, scheduling medical appointments, and/or using office automation systems to record patient information. OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (Note: You must attach a copy of your transcripts.)

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Evaluations

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Veterans and Military Spouses will be considered along with all other candidates.