It Specialist (Custspt/Plcypln)

Job summary

You will serve as a IT Specialist (CUSTSUPT/PLCYPLN) in the Naval Supply Systems Command of NAVSUP FLEET LOGISTICS CENTER BAHRAIN. Relocation and recruitment incentives up to 25% may be authorized. The current workweek is Sunday through Thursday. Employees hired from continental U.S. will receive Sunday Premium Pay (computed at 25% of basic hourly rate, eight hours per week).

Major duties

You will manage information technology (IT) resources for an organization to support organizational readiness. You will instruct personnel on use of office automation computers, local and wide area networks, and other automated tools to promote correct use of equipment. You will plan and deliver customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. You will serve as the primary principle for the acquisition of IT/telecommunications equipment for all of FLCB and conducts Telecommunication Officer Inspections on all FLCB telecom services. You will maintain the NAVSUP FLCB Telephone Control Officer (TCO) Program and provide guidance to appointed assistant TCOs and issue periodical bulletins on pertinent TCO issues.

Qualification

Your resume must demonstrate at least one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Developing, updating, and maintaining a comprehensive database of technical queries. Reviewing IT programs to assess overall compliance with IT plans and policies and alignment with business requirements. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Communicating complex technical requirements to technical and non-technical personnel; relaying Information Assurance and IT security requirements to personnel. Representing the organization at meetings, briefings, and conferences. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Performing technical duties related to a wide range of IT/telecommunications operations developing/implementing local architectures, plans, policies, standards, design, integration of requirements to support information management and related systems, projects and programs. In addition to your experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Planning/delivering customer support services including installation, configuration, trouble shooting, customer assistance and/or training in response to customer requirements; 2) Diagnosing customer reported problems of network, internet and/or other system to determine appropriate corrective action; 3) Researching, analyzing, recommending, allocating, authorizing, approving IT/Telecommunication equipment/system resources to support command projects, programs, exercises, and deployments; 4) Planning/managing organization's telecommunication equipment to include acquisitions, policy, request for policy exceptions, policy changes and compliance; and 5) Analyzing short and long term requirements to prepare operating budget for IT/Telecommunication equipment/systems. NOTE: This information must be supported in your resume to be considered for the position. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. CONDITIONS OF EMPLOYMENT CONTINUED: This is a Cyberspace Workforce position, work role code Technical Support Specialist, proficiency level intermediate the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies. Incumbent "may" be coded as "key" and as such may be required be removed from their military recall status. A signed statement of understanding. ADDITIONAL INFORMATION CONTINUED: ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/

Education

THERE ARE NO EDUCATIONAL REQUIREMENTS FOR THIS POSITION.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: INFORMATION RESOURCE MANAGEMENT INFORMATION TECHNOLOGY CUSTOMER SUPPORT INFORMATION TECHNOLOGY POLICY AND PLANNING INFORMATION TECHNOLOGY SYSTEMS ANALYSIS This recruitment will utilize the following technical assessment tools: USA Hire and Structured Interview. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.