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It Specialist (Customer Support)

Full Time
$82,764 – $107,590 Per Year
Closing on Dec 16, 2024

Location:
Japan, Camp Foster
Requires Relocation:
Yes
Start Date:
13/12/2024
End Date:
16/12/2024
Offering Type:
Permanent
Hiring Paths:
Career transition (CTAP, ICTAP, RPL) Family of overseas employees Individuals with disabilities Internal to an agency - appears on USAJOBS Land & base management Military spouses Special authorities Veterans
Service Type:
Excepted
Travel Percentage:
25% or less

About U.S. Marine Corps

The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless. Civilian careers-where purpose and patriotism unite! This announcement uses the Certain Personnel of the DoD direct hire authority to recruit and appoint qualified candidates to positions in the competitive service.

Job summary

You will serve as an IT Specialist (Customer Support) in the 3RD Network Battalion of U S MARINE FORCES CYBERSPACE COMMAND, This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. ***ACCESS TO MEDICAL AND DENTAL CARE IN JAPAN IS EXTREMELY LIMITED. Please see Additional Information section below.***

Major duties

You will develop and implement plans, policies and procedures pertaining to the scheduling, training, operation, administration, maintenance, and utilization of the overall UC network. You will provide operational management/administration, oral and written presentations, reports, findings, and project status to management for the UC Network as directed. You will ensure credentialed users have access to appropriate resources and tools required to support the operation/mission. You will assist users on UC production matters involving special facility requirements. You will provide support and solutions for special projects in support of regional IT goals and future concepts of operations. You will be responsible for conducting and organizing conference operations prior to and during the conference and serves as the central point of contact for multi-point scheduling.

Qualification

Applicant must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience equivalent to the next lower grade level (GS-09) would be demonstrated by installing, configuring, and maintaining UC endpoints, specifically regional audio and video capabilities AND managing and configuring server infrastructure including directory services, meetings management, and call bridges, with the capability to perform troubleshooting actions as required. This position is within the Work Category Technician/Administrative Support at Work Level Senior, Series and Grade GG-2210-11. Additional qualification information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx

Education

In lieu of specialized experience, you may be qualified based on the education below: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree Transcripts are required to verify education requirements.

Evaluations

ADDITIONAL INFORMATION CONTINUED: Initial consideration for this announcement is limited to the number of applications listed at the top of this announcement. All applications received on the day the application limit is reached will be accepted and processed. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies: APPLICATION SOFTWARE INFORMATION TECHNOLOGY CUSTOMER SUPPORT NETWORK OPERATION ORAL COMMUNICATION PROBLEM SOLVING WRITTEN COMMUNICATION If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All qualifications requirements must be met by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.