Software Engineer Team Manager

Description

We are seeking an experienced Software Engineering Team Manager to lead our ServiceNow technical practice and software delivery team. This individual will serve as a hands-on technical leader responsible for driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to our customers. The ideal candidate brings deep ServiceNow platform expertise, strong agile delivery experience, and a proven track record of leading high-performing development teams. This opportunity can be worked remote for the right candidate.

Key Responsibilities

ServiceNow Technical Practice

• Actively contribute to ServiceNow delivery efforts including configuration, customization, scripting, and integrations
• Participate in design and architecture discussions, providing technical guidance and recommendations
• Serve as the escalation point for complex technical challenges across ServiceNow implementations
• Conduct and lead code reviews, ensuring adherence to development standards and ServiceNow best practices
• Stay current with ServiceNow platform releases, new capabilities, and industry trends
• Own and communicate the ServiceNow technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quarters
• Drive platform roadmap conversations and contribute to pre-sales technical discussions
• Lead data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance within the ServiceNow platform

Team Leadership & Mentoring

• Lead, mentor, and develop a team of junior and senior ServiceNow developers, fostering a culture of technical excellence and continuous improvement
• Mentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1s
• Recruit, onboard, and retain top engineering talent
• Resolve team conflicts and remove blockers to ensure delivery momentum
• Foster a collaborative, inclusive, and high-performing team culture
• Assist in performance evaluations and provide input on team member development plans

Budget Management

• Provide input on project estimates, resource needs, and capacity planning in partnership with delivery leadership
• Assist in tracking project-level budgets and flagging variances or risks to senior management
• Support development of OKRs and KPIs for the team, helping to track progress and report on outcomes
• Customer & Stakeholder Engagement
• Serve as a technical point of contact for customers during delivery, translating complex technical concepts into clear, business-friendly communication
• Translate complex technical concepts into clear, business-friendly communication
• Lead customer workshops, discovery sessions, and solution presentations
• Build and maintain strong, trust-based customer relationships
• Support contract renewals, expansions, and statement of work development
• Delivery Methodology
• Maintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needs
• Collaborate with Scrum Masters and Project Managers to support smooth delivery execution
• Contribute to sprint planning, backlog grooming, and capacity discussions as a technical voice

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required and 9 years of experience. Masters Degree and 7 years.
• 5+ years in a lead developer or technical lead role, with at least 2+ years in a people management or engineering management capacity
• Candidates must be U.S. Citizens and have the ability to get a secret clearance.
• Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA) – required
• Deep hands-on experience with ServiceNow development including:
• Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts
• Integration Hub, REST/SOAP API integrations
• Service Portal / Now Experience / UI Builder
• ITSM, ITOM, HRSD, CSM, or other ServiceNow product suites
• Demonstrated experience overseeing agile/scrum delivery practices, with the ability to assess, adapt, and improve team processes without directly facilitating ceremonies
• Strong experience with CMDB design, governance, and data integrity within ServiceNow
• Proven ability to manage data migration and data management initiatives on the ServiceNow platform
• Experience developing and managing technical roadmaps aligned to business and client objectives
• Experience owning project or team-level budgets, including forecasting and variance reporting
• Demonstrated ability to define and track OKRs and KPIs for engineering teams
• Strong experience with customer-facing roles, including requirements gathering and executive communication
• Proficiency in JavaScript, web technologies, and ServiceNow scripting
• Experience with DevOps practices, CI/CD pipelines, and source control (Git)

• Familiarity with ITIL frameworks and service management concepts

   

Preferred:

• Multiple ServiceNow Certifications strongly preferred, such as:
• Certified Implementation Specialist (CIS) – ITSM, HRSD, CSM, ITOM, or SecOps
• Experience with ServiceNow App Engine and custom application development
• Familiarity with Performance Analytics, Reporting, and ServiceNow dashboards
• Experience in a consulting, managed services, or professional services environment
• Knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure concepts
• Experience with program-level planning (SAFe, Scaled Agile) across multiple teams
• Familiarity with security and compliance frameworks (SOC 2, FedRAMP) as they relate to platform governance
• Experience contributing to pre-sales activities, including RFP responses and solution demonstrations
• Exposure to AI/ML capabilities within ServiceNow (Now Intelligence, Predictive Intelligence, Virtual Agent)
• Experience with change management practices to guide organizations through platform adoption

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.