ServiceNow Configuration Analyst Senior

Responsibilities for this Position

Location: Any Location / Remote
Full Part/Time: Full time
Job Req: RQ215155


Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
BI Full 6C (T4)

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Configuration Management Database (CMDB), Scripting, Service Mapping
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

The Configuration Analyst Senior provides advanced Configuration Management support with a strong focus on ServiceNow CMDB administration, platform development, discovery integration, and configuration process execution. This role operates independently under general supervision and is responsible for implementing, maintaining, and improving configuration controls that support reliable service delivery.

The role emphasizes hands-on execution of CMDB design, ServiceNow development, and integration with monitoring and discovery tools such as ScienceLogic, while supporting defined Configuration Management processes, documentation, and lifecycle control.

KEY RESPONSIBILITIES

Configuration Management Execution

• Designs and maintains Configuration Management documentation, procedures, and records.
• Ensures accurate CI identification, classification, and lifecycle tracking within the CMDB.
• Reviews and implements configuration requirements derived from contracts, programs, and operational needs.
• Supports configuration control during system development and operational phases.
• Maintains configuration records and relationships to support impact analysis and change execution.

ServiceNow CMDB Administration & Development

• Builds and maintains ServiceNow CMDB structures including CI classes, relationships, and attributes.
• Develops ServiceNow components such as custom tables, forms, reports, transform maps, scheduled jobs, and flows.
• Implements ServiceNow Service Mapping under established architecture and governance.
• Performs CMDB data normalization, reconciliation, and remediation activities.
• Develops scripts and automation to reduce manual CI management.

Business Services

• Builds and maintains Business Services in ServiceNow by associating applications, infrastructure, and supporting CIs under established standards.
• Maintains service-to-CI relationships to support impact analysis across Incident, Change, and Event Management.
• Ensures Business Services remain accurate through CMDB validation, relationship remediation, and discovery reconciliation.
• Collaborates with Application and Operations teams to onboard and maintain operationally usable Business Services.

Discovery & Monitoring Integration

• Supports integration between discovery and monitoring platforms (e.g., ScienceLogic) and the ServiceNow CMDB.
• Configures data ingestion, transform logic, and reconciliation rules under defined standards.
• Maintains CI update workflows based on discovery and event data.
• Validates accuracy and completeness of discovered configuration data.

Application Development Support (Configuration-Focused)

• Supports development and configuration of applications that rely on CMDB and configuration data.
• Develops scripts, integrations, and enhancements to support ITSM and ITOM capabilities.
• Assists with application testing, deployment, and enhancement activities.
• Troubleshoots and resolves configuration-related application issues.

Release & Automation Support

• Develops tools and scripts to support build, release, and deployment processes.
• Supports CI/CD initiatives through configuration automation and data accuracy.
• Ensures integrity of configuration data supporting production releases.

Collaboration & Mentorship

• Collaborates with Engineering, Operations, Change, and Asset Management teams.
• Provides guidance to junior Configuration Analysts as needed.
• May serve as a task or workstream lead.

TECHNICAL SKILL AND QUALIFICATION REQUIREMENTS

• Education: Technical Training, Certification(s) or Degree.
• Experience: 3+ years of experience with ServiceNow development, CMDB management, or configuration management processes.
• Proficiency in ServiceNow components, including CMDB, Service Mapping, and Transform Maps.
• Strong scripting skills (JavaScript, PowerShell, or similar) for automation and customization.
• Familiarity with CI/CD pipelines and continuous integration practices.

ADDITIONAL SKILLS (PREFERRED)

• Certification in ServiceNow (e.g., ServiceNow Certified System Administrator).
• ITIL certification or strong understanding of ITIL principles.
• Experience with agile development methodologies.
• Knowledge of service discovery tools and techniques.

KEY ATTRIBUTES

• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and collaboration abilities.
• Adaptable to dynamic environments and evolving business needs.
• Proactive in identifying opportunities for improvement and implementing solutions.

SECURITY CLEARANCE LEVEL

• Must be able to obtain and maintain a position of public trust
• US Citizenship Required

LOCATION

• Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $85,093 - $97,856. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.

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