Senior Staff Customer Success Manager (R4694)
San Diego, California
Full Time
On-site
Summary
Job Description
This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!
Please note, this role would require extensive travel to visit customers, including international customers in Asia. Travel expectations could vary from 30-50% of total work. We prefer candidates based out of our San Diego or Washington DC offices, but could consider Boston, MA for the right candidate.
The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.
What you'll do:
- Build and maintain strong relationships with customers
- Act as the primary point of contact for customer onboarding, training, offboarding and renewals
- Develop and implement customer success plans
- Conduct regular reviews to ensure customers are achieving their goals
- Collaborate with sales and product teams to address customer needs and feedback
- Own and drive contract renewal
- Collaborate with sales to expand revenue in a land and expand motion
Required qualifications:
- Bachelor's degree in business, engineering, or a related field.
- 8+ years of experience in customer success or account management.
- 3+ years of experience working with large enterprise customers.
- Proven experience in revenue renewal and retention for multi-million-dollar contracts.
- Experience working in a startup environment.
- Excellent communication and project management skills.
- Strong problem-solving skills and the ability to think strategically.
- Ability to work in a fast-paced, dynamic environment.
Preferred qualifications:
- Strong understanding of AI and robotics technology.
- Experience building and running a small customer success team at a startup.
- Familiarity with the defense aviation industry.
- Familiarity with developer facing software products.
- Certification in project management.
- Certification in customer success management.
- Experience in supporting customers for new products.
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Similar Jobs
V-BAT Air Vehicle Operator
Dallas, Texas • Apr 22
V-Bat Air Vehicle Operators (Level 1-5) perform flight operations, testing, training, demonstrations, and maintenance in CONUS and OCONUS environments depending...
Full Time
Depends on Experience
Training Content Creator (R4774)
Dallas, Texas • Apr 22
As a Training Content Creator, you will work with departments and teams all across the company to create engaging, entertaining,...
Full Time
Depends on Experience
Territory Business Development Manager, Army (R4796)
United States • Apr 22
Shield AI is seeking a driven and mission focused Business Development Manager to drive growth across the U.S. Army enterprise by delivering...
Full Time
Depends on Experience