Senior Associate, Network Planning Engineer (Melbourne, FL)

• Activation and configuration of service ports following completion of provisioning by the SAC team.
• End-to-end troubleshooting of new IP services, including physical connectivity, routing, ACLs, and other logical issues.
• Monitoring service readiness prior to cutover, validating operational status and addressing pre-cutover issues.
• Coordination and support for legacy TDM service cutovers, including Intraplex, DNX-11/88/1U, and related TDM networking platforms.
• Direct engagement with customers via phone/email to coordinate and execute service cutover windows.
• Live support during cutover events to ensure smooth transition and minimal downtime.
• Documentation of activation details, customer interactions, and issue resolutions per program standards.
• Collaboration with SAC, NOC, and Engineering teams to escalate and resolve complex activation issues.
• Ability to obtain a U.S Government Security Clearance or a FAA Public Trust Clearance.

Qualifications:

• Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience. 

Preferred Additional Skills:

• Strong knowledge of IP networking fundamentals, including routing protocols (BGP, OSPF, EIGRP), ACLs, VLANs, and MPLS.
• Familiarity with TDM networking and platforms such as Intraplex and DNX-11/88/1U.
• Troubleshooting experience with service activations in carrier or enterprise environments.
• Excellent customer-facing communication skills and ability to manage high-pressure cutover events.
• Experience with network monitoring and diagnostic tools.
• CCNA (or equivalent) certification preferred.
• Experience with Cisco, Juniper, Fujitsu, and RAD equipment.
• Ability to work flexible schedules, including customer-driven cutover windows.

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Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

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