Passenger Services Representative

Position Responsibilities:

• Contributes to and generally supports efforts relating to Amentum’s SafeUp® Program.

• Responsible for manifesting, coordinating, reporting, and transporting of all USAP passengers.

• Utilizes personnel tracking software to manifest passengers on USAP passenger flights.

• Coordinates commercial airline and accommodation requests for all redeploying USAP personnel.

• Formats and sends accurate and timely Advanced Passenger Advisory (APA) and Departure Message e-mails for all intercontinental and intracontinental flights via USAP listserv.

• Performs passenger check-ins and provides load planner with passenger summary information.

• Updates the ATO Flight Information Channel, Flight Editor, Flight Board and station intranet as required.

• Communicates via two-way radio in accordance with proper radio etiquette and procedures.

• Generates, posts, and updates “bag drag” and transport manifests.

• Safely operates 10-15 passenger vans.

• Handles confidential matters (e.g., personnel actions, medevac, management reports, personal travel information, etc.) in accordance with ASC policy.

• Reviews and updates departmental procedures, as needed.

• Performs a variety of clerical duties such as typing, word processing, answering phones and filing.

• Communicates professionally, both orally and in writing, with participants.

• Performs other duties as required.

Required Education, Experience, Certificates and Licenses:

• High School diploma or GED

• Minimum of two years of customer service and/or administrative experience.

Expected Skills and Competencies:

• Advanced computer skills and knowledge of Microsoft Office software programs.

• Ability to work effectively in a team environment.

Preferred:

• Previous experience in a travel services position.

Physical and/or Other Requirements :

• Willingness and ability to deploy to Antarctica for extended periods

• Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

• Successful completion of drug screening and background check required by employer

• Successful completion of Federal Background Check required by the NSF

• Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.

• Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.

• Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.

• Valid Driver’s License issued in the United States

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.