Operations Center Support Engineer

Description

SAIC is a premier Fortune 500 technology integrator driving our nation’s technology transformation. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers’ missions.

SAIC is looking for an Operation Center Systems Engineer to support a highly dynamic and growing program with one of our US Government customers. You will be a part of a large multi-year contract that supports our customer in systems engineering and integration across a broad portfolio of projects. You will come into a program that enjoys a close working relationship with the customer, bringing exquisite technical expertise to bear on real world problems, helping the customer execute real world missions that impact National Security on a daily basis. This close relationship, along with the program's longevity (20 years), ensures that as a new team member you will find a depth of support to grow and develop that is unmatched, all while making a difference - daily.

Your role in the program will focus on supporting the customer in the management of various operational capabilities as well as the transition to operations for new capabilities under development. You will be working side-by-side with the Operations Lead on a daily basis and be a key element of the day-to-day execution of the development efforts. You will provide both general systems engineering expertise to support guiding the development efforts and deep technical knowledge of operations infrastructure and networks. Communication skills are of key importance, as you will be a direct representative for the customer with both internal and external stakeholders.

Key Responsibilities:

• Support the customer in monitoring operations and maintaining daily status and trending of operational systems.
• Liaise daily and as necessary with program office management.
• Provide expert advice concerning operations and anomaly resolution.
• Understand operational capabilities, limitations, and operating modes.
• Review subsystem, unit and as-built specifications, and Standard Operating Procedures (SOP).
• Review drawings, documents, and procedures in support of operations.
• Track future development and ongoing activities at the factory.
• Provide expert advice/analysis on operations for capabilities.
• Attend developer reviews, pre-tests, pre-ship, and other meetings as required.
• Support one or more customer Systems Engineers with daily products, to include feedback on performance of the developer and operational status.

Qualifications

Required:

• Must currently hold a TS/SCI and Poly in order to be considered for the position.
• Prior experience in an operations center.
• DevSecOps experience.
• Experience with network systems and operations.
• Proven ability to shepherd systems from development to operations.
• Bachelor's and nine (9) years of experience; Master's and seven (7) years of experience or PhD and four (4) years of experience.

Desired:

• Experience with training development.
• Experience with special comms, especially at an SCO Ops Center.