Manager, Soft Services (Starlink)

SpaceX is committed to developing revolutionary space technology, with the ultimate goal of enabling people to live on other planets. We are looking for a talented Soft Services Manager to oversee the operation and maintenance of non-critical facility systems and workplace experience across the entire Starlink Bastrop campus. This position is directly responsible for ensuring our facilities maintain a world-class appearance and support employee productivity while minimizing downtime in amenity and support spaces. The quality of our facility care reflects our values and plays a critical role in how we are perceived as a world-class organization.

RESPONSIBILITIES

• Lead a team of technicians and specialists focused on janitorial services, workplace maintenance, painting, drywall, structural repairs, and general building upkeep across the campus
• Manage third-party service providers (janitorial, landscaping, pest control, elevators, fire protection, etc.) to ensure services meet SpaceX standards and terms of contract
• Oversee building envelope maintenance including roofs, walls, windows, doors, and floors
• Manage elevators and related vertical transportation systems (primarily vendor/OEM driven)
• Own fire protection systems including certifications, inspections, and vendor-performed work
• Manage effluent/sanitary waste streams (restrooms, kitchen, and general facility waste)
• Drive organizational excellence through the creation of standardized KPI metrics and ensure accountability at all levels
• Manage work ticketing system to ensure correct staff and timely responses to break/fix requests
• Partner with construction and internal teams to develop, plan, and execute site improvement projects in accordance with overall business objectives and strategy
• Maintain high-end greenspaces, break areas, conference zones, and executive-facing spaces to world-class standards
• Support 24/7 facility operations including off-hours and emergency response protocols as needed

BASIC QUALIFICATIONS

• 5+ years of professional experience with facilities management or soft services operations
• Experience managing both direct teams and multiple third-party vendors in a large facility environment
• Knowledge of building envelope systems, elevators, fire protection, and general building maintenance

PREFERRED SKILLS AND EXPERIENCE

• Bachelor's degree in an engineering, facilities management, or related discipline
• Proficiency in Microsoft applications such as Excel, Outlook, Word and PowerPoint
• Excellent communication skills (oral and written) and the ability to clearly and concisely articulate complex problems to a wide variety of audiences
• Strong work ethic and drive for constant improvement balanced with the ability to work effectively in a team environment
• Ability to independently and effectively manage projects in an extremely fast paced and changing environment
• Experience supporting both manufacturing and executive-facing spaces
• Track record of implementing cost-saving or service efficiency improvements

ADDITIONAL REQUIREMENTS

• Must be able to work extended hours and/or weekends as needed
• Provide 24/7 on-call support of all critical activities and emergency situations
• Valid driver's license