Summary
Job Description
Key Responsibilities:
Demand, Delivery, and Business Support
- Support the demand management process for small managed efforts and projects
- Update and maintain demand records in ServiceNow
- Track approvals, actions, and follow-ups to ensure requests translate into delivered outcomes
- Assist with minor IT and filed service issues and incidents as needed
- Coordinate with Sector Information Assurance to support
- Cloud Service Provider reviews
- Exception requests
- Vulnerability management and compliance task tracking
- Maintain documentation and records to support audit readiness and compliance
- Work with business stakeholders to:
- Identify and document internal operational and capability improvement opportunities
- Ensue improvement efforts align to A3 strategic priorities
- Maintain and inventory of improvement opportunities aligned to reducing manual work and improving scalability
- Support prioritization, sequencing, and follow-up of improvement initiatives
- Assist in tracking adoption and value realization of delivered capabilities
- Support intentional spend management by:
- Tracking usage, cost, and lifecycle data (mobile, assets, services)
- Supporting cost optimization initiatives under direction including:
- NexThink analysis to identify underutilization, refresh deferral, and productivity opportunities
- Circuit utilizations to reduce excess capacity
- VOIP line reviews and decommissioning of unused services
- Provide data and transparency to support business and finance decision-making
- Provide coordination and documentation support for recurring governance rhythms, including quarterly application reviews and portfolio-related checkpoints
- Prepare and maintain governance artifacts (agendas, trackers, decisions, logs, action item registers, etc.)
- Ensure traceability between decisions, approvals, and implementation
- Provide backup support for procurement coordination during peak periods or absences
- Support software hardware, and peripheral approval workflows
- Assist with Lifecycle One approvals
- Coordinate across IT, CSO, and business areas to prevent work from stalling between groups
- Track and distribute IT-related communications
- Maintain process documentation and records
- Support basic reporting across demand, approvals, security, and improvement activities
- What We Offer:
- Opportunity to work on exciting projects and deliver business value
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Opportunity to support defense and intelligent customers
- Possibility to learn leading edge technologies such as AI and Cloud
- Ideal Candidate:
- Detail-oriented and organized individual with a passion for process improvement and IT support
- Ability to work independently and collaboratively with stakeholders
- Strong communication and interpersonal skills
- Willingness to learn and take on new responsibilities
- Job Location
- Washington, DC Metro Area
- Individuals are required to be onsite 3 days a week either at the I&S Mclean or Dulles North facilities (Tuesdays and Wednesdays are required days).
- Occasional overnight travel to other supported sites expected (less than 20%)
Required Education, Experience, & Skills
- Experience:
- Experience supporting IT, business, or operational processes in a coordination, analyst or support role
- Exposure to enterprise IT environments, including service delivery, applications, or infrastructure (direct or indirect)
- Experience tracking work across multiple stakeholders and maintaining follow-through on actions and approvals
- Familiarity with structured processes such as intake, approvals, documentation, or reporting
- Awareness of security, risk, or compliance considerations in an IT environment
- Experience working with ServiceNow or similar ticketing / workflow tools
- Experience working with collaboration tools such as SharePoint and TEAMS
- Basic knowledge of Project management principles and practices
- Familiarity with Microsoft Office Suite (Word, PowerPoint, and Excel)
- Skills:
- Good communication and interpersonal skills (oral and written)
- Strong organizational and time management skills
- Ability to learn quickly and adapt to new processes and technologies
- Comfortable working behind the scenes to keep work moving without direct authority
- Ability to escalate issues and risks appropriately
- Organized, dependable, and proactive
- Comfortable working in a fast-paced environment with changing priorities
- Willingness to learn new technologies and grow within IT, security, and business enablement roles
- Experience with basic process improvement or business analysis techniques
- Basic analytical and problem-solving skills
Pay Information
Full-Time Salary Range: $67406 - $114590
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
About BAE Systems
BAE Systems
At BAE Systems, we provide some of the world’s most advanced, technology-led defense, aerospace and security solutions. We develop, engineer, manufacture, and support products, services and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure. Meaningful. Empowering. Remarkable. That’s a career at BAE Systems. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
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