IT Project Manager- Hypercare

Job ID: 717773BR Date posted: Mar. 02, 2026
Description:Join Lockheed Martin's digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This initiative is reshaping our operations and business processes to better serve our customers with improved cost, quality, and capabilities, while delivering the speed, agility, and insights needed to stay ahead of emerging threats.

To support the 1LMX implementation, the Hypercare team coordinates post-implementation support, including rapid issue resolution, driving adoption, and ensuring effective use of new tools. By offering targeted support, Hypercare will help address challenges, promote user engagement, and maximize the benefits of the 1LMX systems.

What You Will Be Doing:
As a Hypercare Coordinator, you will be responsible for organizing and overseeing the post-implementation phase of major 1LMX software releases. You will be responsible for coordinating support efforts, monitoring system performance, and collaborating with various teams to resolve customer issues and drive business adoption. Your key responsibilities for this role will include the following:

• Coordination and Communication: Ensuring clear communication and collaboration between business functions and product teams.
• Issue Management: Preparing application teams to handle end-user issues and ensuring escalation paths are in place.
• Monitoring and Reporting: Tracking key metrics like response times, resolution rates, and customer satisfaction to identify areas for improvement.
• Customer Satisfaction: Working to ensure customer satisfaction and a positive experience throughout the hypercare period.
• Stakeholder Management: Managing expectations and ensure all stakeholders are kept informed of progress and potential issues.
• Continuous Improvement: Identifying areas for improvement in hypercare processes and implement changes to optimize support.

Further Information About This Opportunity:
This role is fully remote but may require some onsite work to support meetings or customer requirements; preference is for geographical alignment to a major Lockheed Martin Hub. This position will require travel up to 25%.

**This role demands flexibility and availability around the major 1LMX releases. You can expect to work more than 40 hours during Hypercare periods and may have meetings outside of typical business hours immediately following a release.
Basic Qualifications:
• Experience managing the rollout of enterprise applications, specifically with post-go live support
• Experience with IT Service Management systems, such as Service Central
• Experience with data analysis and reporting tools, such as Tableau or Power BI or Excel
• Experience with project management and Scaled Agile
• Ability to work flexible hours during Hypercare periods
• Strong organization and communication
• Experience prioritizing multiple issues at once
• Strong analytical and problem-solving skills
• Experience partnering with business functions to develop action plans and see out their closure
Desired Skills:
• Experience with monitoring systems such as Dynatrace
• Experience with 1LMX systems or the 1LMX program
• Experience participating in structure improvement activities or root cause analysis events
• Lean Six Sigma green belt or higher
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $114,700 - $198,720. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $99,700 - $175,835. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: ENTERPRISE BUSINESS SERVICES
Relocation Available: No
Career Area: Information Technology
Type: Full-Time
Shift: First