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Help Desk Tier 3 Systems Lead

Full Time Remote

Summary

Job Description

Description

SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 – Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA.

  • Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner.
  • Manage Jira board and ticket flow to ensure uptime on all systems.
  • Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters.
  • Step in to solve IT related issues for our cutting-edge data and software services platforms.

Qualifications

  • U.S. citizenship and an active TS/SCI clearance.
  • Bachelors degree and 5+ years experience, or 9+ years experience.
  • Experience as an escalation point, team lead, or manager.
  • Experience managing Jira or another ticketing tool.
  • Experience troubleshooting Linux based systems issues.
  • Experience troubleshooting IP, Domain Controller, and/or firewall issues.
  • Understanding of Windows and troubleshooting user and other issues within Windows.
  • Virtual or Cloud based systems operation experience.
  • Sec+ or equivalent IAT II Certification.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

About SAIC

SAIC

SAIC (Science Applications International Corporation) is one of the largest technology integrators supporting the U.S. Department of Defense, intelligence community, and federal civilian agencies. The company delivers mission-critical services across engineering, IT modernization, cybersecurity, intelligence, and systems integration, helping government customers operate and secure complex national security infrastructure at scale.

For job seekers, SAIC offers a wide range of career opportunities in software engineering, cybersecurity, cloud computing, systems engineering, data analytics, intelligence analysis, program management, and mission support. The company is especially attractive to veterans, cleared professionals, and technologists seeking stable, long-term roles embedded in high-impact government programs across defense and intelligence missions.

Unlike defense manufacturers that build physical platforms, SAIC focuses on integrating, modernizing, and operating the digital and information systems that support government missions. Employees often work on large-scale federal programs involving network modernization, space and satellite systems support, cyber defense operations, and advanced data-driven decision-making tools used across defense and intelligence agencies.

As federal agencies continue investing heavily in cybersecurity, AI, cloud infrastructure, and digital transformation, SAIC remains one of the most important employers in the government services sector. For professionals seeking mission-driven work with strong stability and exposure to complex national security programs, SAIC continues to stand out as a leading destination in defense and federal technology services.

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