General Officer / Flag Officer Technician

Description

Must have 2 or more years’ experience with:

• Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
• Software installations and upgrades to operating systems and layered software packages.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Imaging NIPR & SIPR devices to achieve optimum performance levels.
• Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
• Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service.
• Contacting customers to provide real time updates regarding incident and/or service request(s).
• Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users.
• Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO).
• Administrative privileges and experience using Active Directory such as creating, moving and deleting users and computers.
• Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices.
• Installing, configuring & provisioning SVOIP devices through a call manager.
• Resolving technical issues through a remote access capability.
• Familiarization with Xerox & HP printers to include Print Management functions.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Or HS with 6 years experience. Masters and 0 years related experience.

Required:

• Minimum Secret or higher clearance.
• Must have a CompTIA Security + Certification at time of hire.
• Must be able to communicate effectively via telephone or in person.
• Must be able to present themselves in a professional manner.
• Must be willing (if needed) to commute to a different location on Peterson SFB.
• Must be able to complete the MD-100 Percipio Course 30 days after start.

THIS POSITION REQUIRES ON CALL AFTER HOURS ROTATION.

Preferred skills:

• Knowledge of C2BMC and VLC application.
• Comprehends and Informs user base of educated responses in network outages or degradations.
• Develops tier 0 implementations to enhance the network environment.
• Understanding of incident management and COMSPOT reporting.
• Ability to adapt in a fast pace and high demand environment.
• Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams.
• Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM).
• Develops and promotes standard operating procedures.
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Basic Understanding of DoD environment.
• Must be comfortable carrying up to 35-50 lbs.
• Performing tier 1 troubleshooting at the physical layer.
• General knowledge on computer functions, shortcuts and virtual environments.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.