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SAIC
Ai Resume Optimizer

Deployment Tech

Full Time Remote

Summary

Job Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA.  Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.

NOTE: This job is Full Time and can be worked Remote anywhere in the U.S.

Responsibilities

  • Remotely handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows based PCs, peripheral equipment, and COTS applications
  • Resolve incidents and task through the Remedy ITSM Tool
  • Documents, tracks, and monitors technical problems to ensure a timely resolution
  • Identifies and researches solutions to technical problems
  • Create knowledge base articles to document troubleshooting steps

Qualifications

Required Skills and Experience

  • EDUCATION AND EXPERIENCE: Bachelor's Degree in related discipline and three (3) years or more related experience; AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification
  • Must have the ability to obtain and hold a Public Trust clearance, citizenship required or Green Card with 3 years residency.
  • HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire 
     

Desired Skills and Experience

  • Bachelor’s Degree in related discipline and three (3) years related experience; or Associate's degree in related discipline and ten (10) years related experience; or 11 years of relevant experience in lieu of a degree
  • Experience with Remedy or other ITSM tools
  • Prior Help Desk Support / Desktop Support experience
  • Experience troubleshooting hardware and software issues both remote and hands-on
  • Excellent verbal and written communication skills

Apply Now

About SAIC

SAIC

SAIC (Science Applications International Corporation) is one of the largest technology integrators supporting the U.S. Department of Defense, intelligence community, and federal civilian agencies. The company delivers mission-critical services across engineering, IT modernization, cybersecurity, intelligence, and systems integration, helping government customers operate and secure complex national security infrastructure at scale.

For job seekers, SAIC offers a wide range of career opportunities in software engineering, cybersecurity, cloud computing, systems engineering, data analytics, intelligence analysis, program management, and mission support. The company is especially attractive to veterans, cleared professionals, and technologists seeking stable, long-term roles embedded in high-impact government programs across defense and intelligence missions.

Unlike defense manufacturers that build physical platforms, SAIC focuses on integrating, modernizing, and operating the digital and information systems that support government missions. Employees often work on large-scale federal programs involving network modernization, space and satellite systems support, cyber defense operations, and advanced data-driven decision-making tools used across defense and intelligence agencies.

As federal agencies continue investing heavily in cybersecurity, AI, cloud infrastructure, and digital transformation, SAIC remains one of the most important employers in the government services sector. For professionals seeking mission-driven work with strong stability and exposure to complex national security programs, SAIC continues to stand out as a leading destination in defense and federal technology services.

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