Deskside Support Engineer

Description

This position is full-time On-Site located at the Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues.

The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

• Remote and Deskside Experience troubleshooting hardware and software issues
• Troubleshooting Microsoft Windows with latest Windows OS
• Familiarity with MAC OS
• Installation and configuration of new machines in a Windows environment
• Smart cards / PIV cards (general knowledge)
• Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
• Provide Remote Tool Support
• Conference Room / VTC Setups

Qualifications

REQUIRED:

• Degree and 7 years of related IT experience required. Additional years of experience may be considered in lieu of education
• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking
• HDI Technical Support Professional required within six (6) months of employment
• Experience in providing operational planning, development, and technical management of instructional technology systems and peripheral devices installed in classrooms, simulation centers, and learning spaces, as well as the maintenance of all such equipment
• Experienced with Incident Management/Queue Management
• Experience in coordinating system upgrades, developing Instructional Technology maintenance plans and schedules. Current knowledge and previous experience with recent educational technology trends and resources is a plus
• Education Management: Excellent organizational skills, keen attention to detail, the ability to prioritize duties, and a capacity to critically evaluate and quickly learn new educational technologies
• Technology Management: Consults with faculty members and academic departments to identify, facilitate, and implement the use of educational technology in different educational settings
• Technology Training & Instruction: Participates in Academy technology and simulation committees to identify instructional goals and objectives
• IT Support certifications such CompTIA Network+ or Google IT Support Professional Certificate Highly desirable
• Travel to various field sites is required, and reliable and independent transportation will be needed. 50-75% within the northeast region
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.