Program Manager, Customer Experience Center Coordinator (R4702)

What you'll do:

The CEC Coordinator will be responsible for aligning cross-functional stakeholders, managing logistics, and ensuring that each visit reflects Shield AI’s professionalism, technical excellence, and mission-driven culture. This individual will work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements. This role includes opportunities to identify and implement cross-functional process improvements.

Required qualifications:

• 7+ years of experience in event coordination, program management, operations, executive support, customer engagement, or similar roles.
• Demonstrated ability to manage multiple concurrent projects with competing priorities.
• Evidence of process development and improvement
• Strong written and verbal communication skills.
• Experience working cross-functionally in fast-paced environments.
• High attention to detail and organizational discipline.
• Strong interpersonal skills with professional customer-facing presence.
• Ability to quickly learn and translate technical or business information into structured plans.
• Proficiency with Microsoft Office, Teams, and scheduling tools.
• Ability to travel up to 10% (primarily San Diego and Washington, DC)

Preferred qualifications:

• Experience supporting customer engagements in defense, aerospace, or high-technology environments.
• Background in project management or event operations.
• Experience working with executive stakeholders.
• Familiarity with secure facilities or government customer visit protocols.
• Experience developing process documentation or playbooks.