Customer Service Support Specialist – TS/SCI with Polygraph

Responsibilities for this Position

Location: USA VA McLean
Full Part/Time: Full time
Job Req: RQ217242


Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
IT Customer Support, Microsoft Products, Technical Support
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team to determine how requirements are satisfied and in coordination with stakeholders. The Contractor shall ensure that all developed applications and modifications to existing Sponsor applications operate in compliance with applicable documents and approval. Planned activities shall be coordinated with all stakeholders and approved by the Sponsor.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 8+ years of related
• Required Skills & Experience:
• Demonstrated experience with Help Desk customer support.
• Troubleshoot and resolve basic networking issues, including laptop and workstation configurations, as well as folder permissions and Active Directory management.
• Demonstrated experience with analytical and problem-solving skills to identify and resolve technical problems and issues.
• Demonstrated experience working independently and within groups.
• Demonstrated experience using Microsoft Products; MS Office 2016, Outlook 2016, and Skype for Business
• Demonstrated experience collaborating with system users and customers to determine present and future user needs.
• Demonstrated experience collaborating with development teams for new codes, updates, modifications, transitions, and implementation of new and existing requirements.
• DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
• Demonstrated experience with strong written and verbal communication and collaboration skills across diverse audiences (e.g. presentations)
• Certifications
  o ITIL v3
  o ServiceNow Certification
• Security Clearance Level: TS/SCI with Polygraph
• Location: McLean, VA- On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT
#JET
#GDITEnhanced2026
#VA_2026Alumni

The likely salary range for this position is $138,063 - $186,791. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA McLean

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.

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