Enterprise Operations Center (EOC) Service Manager [REMOTE JOB]

Job Description The EOC Service Manager provides operational oversight for all discipline administrators, UNIX, Wintel and NOC I, II and III in the Enterprise Operations Center. The EOC Service Manager is responsible for the availability of all production systems and applications. The EOC SM acts as a single point of contact for all critical, high and moderate priority production outages. This team provides 24x7x365 support to the BAE organization. Shifts are a 12-hour workday and on-call flexibility is required.

The ideal candidate for this position is an expert managing and supporting a highly complex, diverse and geographically diverse organization.Required Education, Experience, & Skills

• Bachelor's Degree and 6 years work experience or equivalent experience
• Proficiency in Windows, Unix, and Networking based production environments
• Experience with root cause investigation and incident resolution
• Advanced knowledge of network and server technologies (Routers, Switches, VOIP, Packet Captures, Windows, Unix, and Linux)
• Familiarity with storage data replication technologies and network and systems monitoring tools (SolarWinds, Cisco ISE)
• Experience with RDP, CMD commands, and disaster recovery practices
• Knowledge of information systems auditing and security
• Ability to document and maintain compliant change management process and control over the IT environment
• Technical documentation skills, with ability to create and maintain current knowledge and runbook documentation library
• Experience with automation and streamlining systems/solutions
• Familiarity with vendor management for escalation and critical problem management

Preferred Education, Experience, & Skills (Operating Systems, Tools, Languages, Products, Applications, etc.):
Windows Server (Active Directory, DNS, IIS, FTP, Exchange), Network and System Monitoring, Cisco ISE, SolarWinds monitoring, Disaster Recovery, MS SQL Server, M365 products, Unix, Red Hat Linux, Cisco networking topologies, protocols, VOIP, transport management, Service Now, communication tools such as OnSolve and Nexthink

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Pay Information
Full-Time Salary Range: $107359 - $182510

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.