Management Analyst (Continuous Process Improvement)

Job summary

See below for important information regarding this job.

Major duties

If selected at the GS-11/12 level, duties will be performed in a developmental capacity. Supports the CPI (Continuous Process Improvement) Branch within the Strategy and Performance Improvement Division for CPI implementation throughout Defense Logistics Agency (DLA). Administers the organization's primary program management information system (e.g., SharePoint Online), responsible for user access, data integrity, and continuous enhancement. Designs, develops, tests, and deploys business process automation and workflow solutions using enterprise platforms, with a focus on the Microsoft Power Platform, ServiceNow, and/or other Robotic Process Automation (RPA) applications. Participates in Executive Planning Sessions, Project Identification and Selection Workshops (PISW), Value Stream Analysis/Map (VSA/VSM), CPI projects, and other activities as needed. Proactively identifies and implements innovative approaches to system utilization, including the integration of automation, AI-powered tools, and advanced analytics to improve team productivity and program outcomes. Serves as a critical liaison between program stakeholders and development resources. Translates qualitative business needs and user feedback into clear, well-documented technical requirements for automation and information system enhancements. Prepare draft briefings and reports on the status of the overall CPI Program for the Team Lead/CPI Officer to present to the DLA Executive Board, Alignment Group, and other Governance forums. Provides technical guidance, counsel, and coaching to DLA Leadership, Sponsors, Champions, and Master Black Belts (MBB), and Organizational CPI Program Managers as directed by the Team Lead. Assists in administering the terms and conditions to ensure contractor and government performance compliance. Assists in leveraging the Quality Assurance Surveillance Plan (QASP) to assess contractor performance. Provides technical guidance, counsel, and coaching to DLA Leadership, Sponsors, Champions, and Master Black Belts (MBB), Black Belts (BB), Green Belts (GB), and CPI event participants.

Qualification

To qualify for a Program Analyst your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: GS-11: Broad knowledge of qualitative and quantitative methods for the assessment and improvement of program effectiveness such as CPI principles, theories and practices and their application to complex programs and/or projects; Possesses highly developed written and oral communication skills to effectively convey policies and practices at various management levels. GS-12: Working knowledge of qualitative and quantitative methods for the assessment and improvement of program effectiveness such as CPI principles, theories and practices and their application to complex programs and/or projects; Assisting leadership with strategic alignment of projects within mission objectives, project prioritization and selection, metrics selection performance, and infrastructure support; Prepare sensitive briefings and reports, independently or as a member of a team. GS-13: Mastery of the application of a wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness such as advanced CPI principles, theories and practices and their application to complex programs and/or projects; Prepare sensitive briefings and reports independently. Ability to coach MBB, BB and GBs on program tools and elements. Mastery of management principles, concepts, and practices, and a comprehensive knowledge of DoD policies, regulations, and directives. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Evaluations

The assessments for this job will measure the following Competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Reasoning Self-Management Stress Tolerance Teamwork Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.