Job summary

You will serve as an IT SPECIALIST (PLCYPLN) in the Deputy Command Information Officer (109B), in Information Technology and Cyber Security (ITACS) Office (109) of NORFOLK NAVAL SHIPYARD.

Major duties

You will give Subject Matter Expert (SME) advice, counsel, or instruction to employees on both work and administrative matters on IT systems and communications architect, NGEN/NMCI, budget, contracting activities, long range planning and procurement. You will perform tasks through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools. You will research, evaluate, prepare and present briefings to senior management officials on complex issues for improvement on problematic trends and patterns in customer support requirements. You will develop new techniques and establish new approaches and methods for IT policies, plans, and procedures, and participates in the IT capital planning process. You will consult with customers and organizations to identify IT requirements. You will establish and monitor metrics used in evaluating the accomplishment of IT goals and objectives.

Qualification

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail -Information Technology Project Management, applying IT theories, concepts, techniques, policies, and procedures. 2. Customer Service- Information Technology Customer Support, providing Subject Matter Expert (SME) advice, counsel, or instruction to employees on both work and administrative matters on IT systems and communications architect, NGEN/NMCI, budget, contracting activities, long range planning and procurement. 3. Oral Communication- communicating complex technical requirements to non-technical personnel and sufficient to prepare and present briefings to senior management officials on complex/controversial issues. 4. Problem Solving-developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments sufficient to manage assigned projects. In addition to your experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience managing technical and complex Information Management (IM) and Information Technology (IT) programs focused on cloud-based solutions and network modernization, responsible for IM and IT activities governing the policy, planning, and delivery of critical network services. Experience utilizing project management methods and tools such as Microsoft Project and Agile methodologies, development of plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments, delivering projects on time and within budget. Experience applying performance management and measurement approaches such as ITIL framework to develop, implement, and evaluate the effectiveness and efficiency of IT programs. Experience researching, preparing and presenting briefings to senior management officials on complex IT issues, providing advice and recommendations based on subject matter expertise Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, This recruitment will utilize the following technical assessment tools: Structured Resume Review, Structured Interview. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.