Job summary

About the Position: This position is located at Naval Brach Health Clinic Point Loma, San Diego, CA. This is a Direct Hire Solicitation

Major duties

Receives calls, greets examinees and visitors. Obtains identifying information and determines the nature and urgency of the request, directs caller/visitors to appropriate staff, answers questions regarding clinic services. Incumbent locates requested information from files, verifying accuracy, and ensuring that HIPAA/PII/PHI standards are maintained prior to releasing information. Independently works to schedule appointments for examinees requiring a variety of physical examinations. Incumbent is responsible for correspondence and/or emails to examinee, safety officer, supervisor, and/or Human Resource Office to notify of appointment or need for follow-up. Maintains and ensures the accuracy and completeness of all civilian Occupational Medicine (OM)medical records, up-loading in electronic health records systems and hard-copy records as needed.

Qualification

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) utilizing an automated system to enter and retrieve patient information; and 2) scheduling healthcare appointments; and 3) assisting patients or staff members with basic health clinic inquiries. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (Note: You must attach a copy of your transcripts.)

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Evaluations

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Veterans and Military Spouses will be considered along with all other candidates.