Job summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major duties

Serves as the Brand Integrity Manager and assumes the face of brand integrity throughout the store ¿ leads the entire store effort on establishing, maintaining and promoting branded visual and informational experiences within the store. Responsible for the execution of promotional strategies within the store from a merchandise, signing, and brand integrity lens. Reports to the Store Manager, Assistant Store Manager, Operations Manager, the Director of Retail, or Director of Business Operations. Leads by example to: shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and wholehearted customer focus of its employees. Leads MCX brand execution in key functions relating to: pricing, presentation, and signage while managing specific processes such as: price changes, store transitions, ad sets, and merchandising based upon brand standards. Partners with Store Manager, Assistant Store Manager, Operations Manager, Marine Mart Manager, and appropriate Sales Manager to scope, plan and lead department transitions, resets and manage the general merchandising strategy of product placement and rotation. Ensures proper scheduling, staffing coverage and training of team members. Leads the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Works with the MCX Training Specialist or Retail Managers with training oversight to train all brand integrity team members on policies relating to service, service recovery, and corporate service programs and promotions. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome. Responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external. Understands and operates within all service policies and exercises an 'I can DO that!' mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Consistently champions, communicates and represents MCX brand standards. Communicates effectively with other store teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel. To view a full description of Major Duties, please view our Careers website at careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72121&PostingSeq=1

Requirements

EVALUATIONS:

Qualification

BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. One year of experience working in a supervisory role related to store operations, sales floor leadership, merchandise management, visual merchandising strategy or pricing and presentation is preferred. Positive attitude with a genuine desire to work in a customer focused environment. Ability to train operating standards and procedures for service, brand, merchandising and visual display as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high quality follow-up and holding teams accountable to results. Strong working knowledge of business processes, controls and system development. Attention to detail is required. Valid driver's license is required.

Evaluations

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.