Job summary

See below for important information regarding this job.

Major duties

Serves as the Troop Support Medical Supplier Operations Directorate designated POC for the DoD Value Management Program. Implements and issues policies and procedures for application of Value Management principles to all directorate programs and initiatives. Conducts and recommends training courses, seminars, and orientation presentations and disseminates documentation to achieve Directorate-wide understanding of the Value Management Program. Conducts complex reviews and analysis and determines the best course of action for resolving difficult Value Engineering issues within the directorate. Provides consulting services while maintaining working relationships with customer agencies, contractor facilities, DoD, DLA, Troop Support, and other government agencies. Participates in program meetings and discussions related to program issues and recommends appropriate corrective action.

Qualification

To qualify for a Customer Support Specialist your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Applying Value Management principles and concepts to functional program areas. Conducting studies and analyzing findings to be presented to customer agencies. Researching and developing solutions to resolve complex problems Participating in program meetings and providing oral and written communication to customer agencies Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Evaluations

The assessments for this job will measure the following Competencies: Technical Requirements Management Business Analysis Communication Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.