Job summary

Serves as the User Experience Division Chief in a Defense Commissary Agency (DeCA) HQ location. The primary purpose of this position is to Supervise, manages, and administers all aspects of the User Experience Division. The incumbent establishes the necessary economic and technical requirements throughout the eCommerce Platform Program's life cycle, and manages cost, schedules, performance, and supportability of the entire program.

Major duties

Advises the Agency Director, Chief Operating Officer, Deputy Director, Executive Director of Sales and Marketing, and staff on status and operations of eCommerce initiatives (Commissary CLICK2GO, etc.); and coordinates with appropriate personnel to develop and execute program plans and schedules. Strong background in ecommerce, with a focus on operational efficiency. Manages activities, including identifying software interface and/or maintenance problems to the appropriate IT eCommerce, Sales, and Marketing support personnel. Manage and optimize ecommerce platforms. Retail eCommerce technology.

Qualification

You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Experience: Your resume must clearly show that you have one year of specialized experience equivalent to the GS-13. Examples of qualifying specialized experience include: Interacts at executive/senior management level, proactively advocating for solutions and managing the customer escalation process. Create and implements an analytics strategy for best-in-class service delivery. Develops and drives the operations and business metrics process for the eCommerce Platform program Conducts periodic surveys to ensure "user friendly" performance of the interface to the web site. Evaluates work performance of subordinates. Provides advice, counsel, and instruction on work and administrative matters. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Physical requirements: Although some slight physical effort may be required at times, the work is primarily sedentary in nature and does not require any special physical effort or demands. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Knowledge Management Minimum Qualifications GS-14 Performance Management Technical Credibility Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Telework eligible: Yes - as determined by the agency policy Remote work eligible: No

Education

You may not use education to qualify for this position.

Evaluations

HR reviews your documents to determine if you are qualified and meet requirements. Your questionnaire score is a preliminary measure of how well your background matches the required competencies. Under category rating procedures you are placed into one of three categories based on the evaluation results: Best Qualified - Candidates who possess the type and quality of experience that substantially exceeds the position's minimum qualifications, including all selective placement factors and appropriate quality ranking factors. Highly Qualified - Candidates who possess the type and quality of experience that exceeds the position's minimum qualifications. Qualified - Candidates who meet the minimum qualifications and are proficient in some but not all of the position's requirements. Candidates in the best qualified category are referred to hiring managers before candidates in other categories. Within the best qualified category, candidates are referred in the following order: adjudicated veterans' preference candidates with 10-point preference, adjudicated veterans' preference candidates with other than 10-point preference, military spouse preference candidates, and candidates with no preference. HR refers qualified and appointable applicants to the hiring manager for selection consideration. Selections are subject to restrictions of the DoD referral system for displaced employees. Neither preference nor priority entitles you to a Federal job. You must apply, meet the qualification standards and all additional requirements, and submit all necessary documents. Military spouses must be in the best qualified group in order to receive military spouse preference. Interagency Career Transition Assistance Program (ICTAP): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria AND 2) be rated well-qualified for the position AND 3) submit the appropriate documentation to support your ICTAP eligibility. Well-qualified means you possess the type and quality of experience that exceeds the position's minimum qualifications. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the (RGP) eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Priority Placement Program, DoD Military Spouse Preference (MSP) (PPP MSP): In order to receive this preference, you must choose to apply using the(MSP) (PPP MSP) eligibility. If you are claiming MSP (PPP MSP) and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant.