Job summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA J9/HOSTING AND COMPUTE (HAC)-OPS & CMD DIV/CURRENT OPS BRANCH/GRAVE SHIFT SECTION (HCA23)

Major duties

Serves as a Section Chief directing and supervising employees highly skilled in customer support. Responsible for the overall management of functions and staff required to support the planning, and delivery of customer support services, including troubleshooting, customer assistance, and or training, in response customer requirements. Serves as principal technical authority with responsibility to ensure effective, economical, and advanced technical management of customer computing requirements for assigned systems and applications. Manages and directs large-scale projects, with technical authority over a wide range of Information Technology (IT) disciplines, systems and applications. Provides expert technical guidance, interpretation, and implementation oversight of applicable information security policies, processes and practices. Ensures continued operational availability and integrity of enterprise applications, systems, networks and data. Develops, interprets, plans, and applies policy, processes, procedures and strategies in the delivery of multi-discipline IT services required to achieve data and system integration and interoperability for assigned systems and applications.

Qualification

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail- Experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - Experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication - Briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - Identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience in the planning and delivery of Information Technology (IT) customer support services to include troubleshooting, customer assistance, and training in response customer requirements; and planning, directing, reviewing, and coordinating the efforts of work operations. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experience at the GG-13 grade level.

Evaluations

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Competencies: Leading People Operations Support Technical Competence Information Technology Policy and Planning You can preview the Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/12610903 Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil