Job summary

The incumbent serves as a supervisory IT Specialist within the IT Enterprise Operations Division of the Office of Chief Information Officer, to provide oversight and direction on the daily Operations & Sustainment of IT Enterprise Systems & Services, ensuring the management of the network, compute, storage, and related equipment; support planning, implementation and life-cycle sustainment of IT systems along with resource estimates and project dependencies.

Major duties

As a SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST you will be responsible for the following duties: Provide expert technical and managerial support to OCIO IT Enterprise Operations to maintain operations, upgrade and optimize service delivery. Serve as a supervisory IT Specialist at the Division level providing technical liaison, service operations & customer support to the DCSA workforce. Provide operational liaison between the government, DoD, and commercial service providers to ensure enterprise IT operations. Maintains contact with technical and customer service representatives to plan and coordinate work, ensure are up to date with system design, and resolve operational problems. Maintains effective relationships with upper-level management, system administrators, and commercial vendors to stay abreast of improvements and advances in information technology and service delivery models. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Evaluating work performance of subordinates; Giving advice, counsel, or instruction to employees on both work and administrative matters. Direct or participate in complex projects and provides expert technical assistance to maximize the utilization of technology to attain economies and productivity for agency. Develop specifications for proposals for the procurement of new and/or revised information technology systems. Develops new concepts in cost avoidance modeling to provide the most cost-effective services. Conducts studies and comparative analyses to assess the effectiveness of programs implementation. Makes recommendations based on findings and presents to upper-level management. Review and evaluate proposals for technical accuracy and fulfillment of requirements. Participates in the operational testing of acquired systems of prior to their acceptance by the agency. Evaluates the potential of new products and improvements in terms of improved service and economy in meeting user needs. Assist in the development of quality control standards for information technology systems acceptance and performance. This includes conducting special and emergency surveys of systems and preparing reports where emergency problems developed or a system was seriously damaged (for example, by power surges). Serve on working groups and project teams as required to execute IT initiatives.

Qualification

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: Information Technology (IT) Management Series 2210 (Alternative B) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 12/23/2024. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GG-13 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Demonstrated experience with IT operations and implementing enterprise lifecycle management from development to sustainment of production systems. Experience applying various concepts, principles, and operational practices of IT systems to ensure enterprise IT operations. Providing technical oversight of IT system implementation and operation. Experience applying communication skills to be able to discuss IT requirements with technical and non-technical personnel. Specifically you will be evaluated on the following competencies: 1. Information Technology Configuration Management - Plan, implement, track and/or evaluate configuration/requirement changes across the enterprise and organizations. 2. Information Technology Life Cycle Management - Plan, develop and/or manage processes across the information systems/services life cycle to ensure Information Technology capabilities meet current and future organizational and enterprise missions. 3. Information Technology Performance Assessment - Conduct continuous performance measurement to ensure that Information Technology activities, processes, and/or hardware/software are achieving desired results. 4. Information Technology Policy and Planning - Develop and promulgate Information Technology strategy, policy, guidance, and plans. Monitor to ensure consistency and compliance.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Evaluations

Read the job opportunity carefully to make sure you have included all required contact information. Include dates, hours, level of experience and examples for each work experience For each work experience you list, make sure you include: Start and end dates (including the month and year). The number of hours you worked per week. The level and amount of experience-for instance, whether you served as a project manager or a team member helps to illustrate your level of experience. Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification. If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.