Job summary

About the position: This position is located at the Outdoor Recreation on Kadena Air Base, Okinawa Japan.

Major duties

Performs customer service responsibilities such as providing referral and leisure information, assisting customers with information on programs and services provided by the Outdoor Recreation Program. Administers personalized leisure assessments and facilitates recreation/adventure programs for individuals, families, and groups to maximize their awareness of adventure opportunities and experiences while on Okinawa. Promotes leisure outreach by facilitating individual, unit, and group briefing seminars/workshops related to leisure needs, the availability of on and off-base recreation programs, and various facilities. Interacts and coordinates with off-base establishments, 18th Force Support Squadron and other service/leisure facilities and providers to develop, maintain, and update the information referral program files. Understands and uses a variety of recreation reference sources and exercises resourcefulness in tracing information of local sites, attractions, and various activities/programs. Carries out recurring group activities such as classes, trips, special events, outreach, competitive games and events, and self-directed leisure. Recommends new programming activities, to include type of format and resources the activity would require. Assists individuals with special interests to develop clubs or special interest groups. Creates maps with written directions, and brochures with general facility information. Sets up rooms to support meetings for group needs. Greets facility users and conducts facility tours. Performs cash handling procedures such as accepting payments in cash, check, credit cards, and gift certificates, provides receipts. Prepares equipment and logistics for trips. Works with other staff members, volunteer and/or individual/personal services contract personnel. Performs other duties as assigned. Position of Trust. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12635998

Qualification

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/16/2024 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have customer service experience which required face-to-face and over the phone assistance. Must have knowledge/experience which provides a working familiarity with group activities or programs. Must have ability to communicate both orally, in writing and in group settings. Must have basic computer skills working with Microsoft Word, data entry, e-mail and website searches. Must have cash handling experience: accepting payments by cash, credit card. Knowledge of various tourist sites and attractions on Okinawa and ability to communicate in Japanese is highly desirable.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Evaluations

You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.