Medical Support Assistant (Office Automation)
- Location:
- Maryland, Bethesda
- Requires Relocation:
- No
- Start Date:
- 28/03/2025
- End Date:
- 31/03/2025
- Offering Type:
- Permanent
- Hiring Paths:
- The public
- Service Type:
- Competitive
- Travel Percentage:
- Not required
About Military Treatment Facilities under DHA
As an integrated health care system, the Defense Health Agency delivers healthcare services across the Department of Defense and enables combat support to the Joint Force as a strategic partner. Through a robust healthcare delivery system, and a dedicated team of inspired professionals, the Agency ensures the worldwide delivery of medical, dental, and pharmacy programs to more than 9.5 million uniformed service members, retirees, and their families, by improving health and building readiness Anytime, Anywhere-Always. The mission of the 47th Medical Group at Laughlin Air Force Base is to support the 47th Flying Training Wing’s medical, dental and aeromedical needs in support of Laughlin’s Specialized Undergraduate Pilot Training mission. The medical group is responsible for the health care of more than 3,400 Department of Defense (DoD) beneficiaries and ensuring the medical readiness mission for wartime and worldwide contingencies.
Job summary
About the Position: This position is located in the Director for Medicine, Department of Medicine Infectious Disease at Walter Reed National Military Medical Center, Bethesda Maryland. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.
Major duties
Perform routine clinical and administrative duties under the direct supervision of a nurse, physician and/or a healthcare administrator. Adjust times of appointments, based on changes in health care provider's schedule. Resolve scheduling and appointment problems. Schedule routine, regular, and follow up appointments. Prepare reports based upon the requirements specified and the intended use of the data or report. Generate data on a daily, weekly, monthly, and on demand basis to identify trends impacting on appointment availability and the efficient delivery of primary and urgent health care. Receive all patients and make a determination as to disposition (proceed to the laboratory, retrieve additional information, proceed to the doctor's office, be seated in the waiting area, etc.) based upon an established algorithm. Read and interpret the referring consults, doctors' notes and/or drug treatment protocol in order to select and schedule the appropriate tests.
Qualification
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes documenting patient charts in a medical treatment facility or clinic setting; scheduling patient appointments and/or coordinating patient referral appointments; and preparing a variety of reports utilizing office automation tools; and knowledge of medical terminology. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Qualified typist is required (40 wpm).
Evaluations
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Veterans and Military Spouses will be considered along with all other candidates.