Job summary

You will serve as a MANAGEMENT CASE ANALYST in the Commander, Navy Installations Command (CNIC) of COMNAVREGSW SDIEGO.

Major duties

You will develop and implement organized systems and strategies and necessary controls that significantly improve receipt and disbursement of survivor benefits. You will review and update changes to appropriate manuals, directives, and instructions to ensure the program is in compliance with government regulations at all times. You will maintain and utilize a functional system for collecting and managing status reports and pertinent information related to the progress of each use. You will originate and effectively maintain correspondence and messages in connection with the program. You will designate commands in various counties to provide a military flag presenter when full funeral honors are not feasible. You will perform typing, filing and copying tasks as determined by the supervisor.

Qualification

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Administers funeral programs and support Casualty Assistance Calls Program by receiving requests, confirming details, verifying eligibility and assigning personnel; 2) Communicates effectively both orally and written with funeral personnel and private citizens, and 3) Provides assistance by processing benefit claims, coordinating travel requirements, and managing case files. (NOTE: Your answer must be supported by information in your resume.) Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related or A combination of experience and graduate education as described above that equates to one year of experience A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Substitution of Undergraduate or Graduate Education: Education must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Are you using your education to qualify? Positions that have basic education requirements, or if you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned). See OPM's General Policies for information on crediting education. Additional Information (Continued): Physical Demands: Work is primarily sedentary, although some slight physical effort may be required. Work Environment: The incumbent works in an office and is not exposed to unusual risks. Some travel outside San Diego and within the Southwest region is necessary to attend training or attend conferences. Some travel outside the region may be required. The work can be psychologically demanding and stressful during short periods of heavy workload. Desired skills: Provides Technical training an written guidance to Commanding Officers, Supervisors and Casualty Officers responding to casualty call situations, with little Supervision. Ability to assign trained CACO's to provide expeditious notifications to next of kin upon being informed of a casualty and completing required Casualty Assistance Notification forms. Reviews and verifies funding obligations and assists with the execution of expenditures of funds using a Government Purchase Card as a card holder. Assists in developing detailed plans and comprehensive studies dealing with work measurements, methods and procedures to identify problems and propose solutions to improve efficiency. Expertise and familiarity with survivor benefits to ensure beneficiaries receive benefits from various agencies in a timely manner. Expertise with DCIPS online reporting system and Navy Goldstar Program, review DCIPS daily to ensure entitlements are payed in a timely manner while recognizing difficult issues with bereaved families and ensure a proper warm handoff with Navy Goldstar. Ability to collect assemble and analyze case file information and presents finding and recommendations effectively both oral and written form to the Program Manager. Independently plans assigned work and develops analytical methods and detailed procedures and accepted practices for the Casualty/Funeral Honors program. Participates in large scale Mass Casualty contingency plans and crisis care operations as needed. Able to instruct large groups, enlisted and officer personnel in Casualty Assistance and Funeral Honors procedures. Ability to train Casualty Assistance Calls Officers is one of the most important traits. This is an on-call position during off-hours as necessary to render assistance or provide advice during specific casualty situations. Work requires travel away from normal duty station for training of Casualty Assistance Call Officer Course, Funeral Honors teams and Veterans Service Organization.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies: CASUALTY OPERATIONS ORAL COMMUNICATION WRITTEN COMMUNICATION You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.