Job summary

You will serve as a INFORMATION TECHNOLOGY SPECIALIST (SYSTEMS ADMINISTRATION) in the Information Technology and Cyber Security (IT&CS) Department (Code 109) of PSNS and IMF.

Major duties

You will provide IT field engineering support or journeyman level technician services for areas of responsibility in support of Temporary Submarine Shift Operations Management System (SOMS) on Naval Nuclear Propulsion Program Network ( NNPPNet). You will apply configuration management disciplines to formally document and control the functional and physical characteristics of an operating system and device during its life cycle. You will participate in studies of major information processing systems to obtain a working knowledge of these systems and to develop or modify functionality to meet changing requirements on NNPPNet. You will assist in performing research, evaluation, and provide feedback on problem trends and patterns in customer support requirements. You will draft and maintain written communication to address issues impacting or provide guidance to users regarding processes or upcoming initiatives.

Qualification

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: installing configuring, and testing software on customer workstations; installing and configuring upgrades; troubleshooting hardware and software components; resolving recurring problems in response to customer reported incidents; and reporting, responding to, and resolving customer requests. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Education may be substituted for specialized experience as follows: Successful completion of a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. OR Successful completion of three full years (54 hours) of progressively higher graduate level education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies: INFORMATION TECHNOLOGY CUSTOMER SUPPORT INFORMATION TECHNOLOGY OPERATIONAL PERFORMANCE MEASUREMENT AND MANAGEMENT INFORMATION TECHNOLOGY SYSTEMS ANALYSIS PROBLEM SOLVING WRITTEN COMMUNICATION You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.