Job summary

You will serve as a INFO TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT in the CUSTOMER SERVICE BRANCH, G-6 DIVISION of MARINE CORPS BASE CAMP BUTLER. ***ACCESS TO MEDICAL AND DENTAL CARE IN JAPAN IS EXTREMELY LIMITED. Please see Additional Information section below.*** Initial consideration for this announcement is limited to the number of applications listed at the top of this announcement. All applications received on the day the application limit is reached will be accepted and processed.

Major duties

You will provide senior IT and communications support and service management for mobile device customers. You will install, configure, and troubleshoot mobile device hardware, software, and public-key infrastructure services. You will administer Mobile Computing End User Devices (M/C-EUDs) assigned to your command via the Enterprise Mobility Manager (EMM) console(s). You will process the joining or removal of M/C-EUDs to/from the Enterprise Mobility Manager (EMM.) You will assist Mobile Commuting Managers (MCM )with inventory and account cleanup and organization.

Qualification

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector providing technical expertise and technical support in Information Technology management to include; Mobile Systems administration; diagnose and trouble shoot network problems; research and recommend processes for customer service assistance; review and maintain system configurations, and manage accounts. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

You may also minimally qualify based on the following education: Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies: CYBERSECURITY OPERATING SYSTEMS ORAL COMMUNICATION PROBLEM SOLVING SYSTEM ADMINISTRATION WRITTEN COMMUNICATION You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.