Job summary

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for AcqDemo Business & Technical Management Career Path to recruit and appoint qualified candidates to positions in the competitive service.

Major duties

Oversee the day-to-day operations of the IT and software development lab. Ensure all lab systems, networks, and tools are functioning correctly. Maintain physical and cybersecurity measures, including compliance with relevant policies (e.g., SCIF requirements, DISA STIGs). Perform routine maintenance, updates, and troubleshooting of lab infrastructure and equipment. Manage and track lab inventory, including hardware, software licenses, and consumables. Facilitate system testing, integration, and debugging in collaboration with developers and program teams. Support demonstrations, training, and program-specific testing within the lab environment. Manage resources to support multiple ongoing projects simultaneously. Implement and oversee configuration management practices for lab environments. Maintain accurate documentation of system configurations, updates, and changes. Support software and system integration testing, ensuring environments are aligned with program requirements. Collaborate with development teams to configure and optimize environments for CI/CD pipelines. Develop and implement strategies to centralize or modernize lab infrastructure, such as transitioning to cloud or hybrid environments.

Qualification

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Experience required: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. To qualify you must have IT-related experience demonstrating each of the four competencies listed below based on the grade level required of the position being filled: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. ) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: One year of specialized experience which includes 1) Assisting in the development of IT requirements for software, firmware or hardware; 2) Conducting analyses of processes, both within designs and in functional areas to acquire full knowledge of particular aspects of an operation; 3) Providing information technology assistance to customers; 4) Providing end to end solution delivery for information technology related products; AND 5) Performing systems/network administration across Software systems.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Evaluations

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Veterans and Military Spouses will be considered along with all other candidates.