Job summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to perform a variety of technical and administrative work in support of the Civilian Personnel Office.

Major duties

Provides Administrative Support to the Automated Suitability and Security Clearance Process Provides technical guidance, information, and assistance for a variety of Employee Relations programs Performs a variety of recruitment and placement support duties Effectively utilizes HR applications to collect, input, retrieve, and prepare a wide variety of reports Serves as the resident subject matter expert for mandated administrative support programs

Qualification

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, 0203 Series. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower band/grade (NK-01/GS-04) in the Federal service which includes providing administrative support to the organization by using a variety of databases in support of personnel programs. Experience with documentation and reports in regards to processing of grievances, appeals, or complaints. Experience with multiple office automation software to generate reports, graphs, or spreadsheets. OR EDUCATION: Applicants have successfully completed four years of education above the high school level obtained in an accredited junior college or university leading to a bachelor's degree. (Note: You must attach a copy of your transcripts.) OR COMBINATION OF EDUCATION AND EXPERIENCE: Applicants have some specialized experience as described above, but less than one year; and they have less than 4 full years of higher education as described above. Applicants have computed the percentage of the requirements that they meet, and the total is at least 100%. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of undergraduate education by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.) (Note: You must attach a copy of your transcripts.) KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of personnel security processes, clearances, and investigation processes and general clerical office functions Knowledge of an extensive body of employee relations and recruitment and placement rules, procedures, and technical methods to perform a wide variety of interrelated and/or non-standard HR support work involved in the recruitment and management of various lower graded clerical, administrative, technician, and semi-skilled wage grade positions Ability to research, analyze, interpret, and apply rules, regulations, and procedures; Ability to identify problems and use sound judgment and decisions to generate and evaluate alternatives and make recommendations Knowledge of office applications and word processing automation software and Tongue and Quill to support office operations and produce a variety of textual, such as letters, reports, memos, spreadsheets, databases, and graphs Ability to communicate factual and procedural information clearly -- orally and in writing; Ability to organize work, set priorities, and determine resource requirements; determine goals and strategies to achieve them; coordinate with other organizations; monitor progress, and evaluate outcomes Skill in working with customers to assess needs, provide assistance, resolve problems, and satisfy expectations Ability to persuade others to accept recommendations, work toward an agreement, and negotiate mutually acceptable solutions; Ability to develop and maintain effective relationships and to communicate effectively both orally and in writing PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Evaluations

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements. Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. For additional information on what to include in your resume, click here. Applicants who meet the requirements for and apply as a non-competitive eligible that meet minimal qualifications and other requirements of this position, will be given consideration as a non-competitive candidate and will be referred unless blocked by an individual with priority/preference. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. Applicants who disqualify themselves will not be evaluated further.