Job summary

You will serve as a HOUSING MANAGEMENT ASSISTANT in the COMMUNITY SUPPORT PROGRAMS, BACHELOR HOUSING of NAVBASE POINT LOMA.

Major duties

You will prepare reports (e.g., base loading, inventory, usage, and occupancy) to provide housing trends and decision tools to command and regional program managers. You will prepare appropriate housing reports or documentation concerning occupancy, vacancy, placement or other related activities. You will advise incoming personnel on types of housing available (e.g., eligibility for number of bedrooms, turn-down options, tenant rights and obligations, procedures) for on and off base moves. You will collaborate with management officials (e.g., public and private housing representatives, law enforcement agencies) to maintain effective working relationships with community organizations affecting off-base housing.

Qualification

For the GS-07 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Ensuring proper customer service and compliance with appropriate mandates of the Housing Program; 2) Receiving and processing complaints and related investigations concerning residents; 3) Processing requests for permanent and temporary quarters; 4) Scheduling and coordinating the maintenance and repair of housing units and conducting follow-up inspections to verify that discrepancies are corrected. NOTE: This experience must be fully demonstrated in your resume to be considered for this position. For the GS-05 Your resume must demonstrate least three years of general experience that includes one year of experience equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Assisting with complaints concerning residents; 2) Assisting applicants with their housing needs; and 3) Evaluating the cleanliness, maintenance, and habitability of housing units. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: For the GS-07 Successful completion of a 1 full year of graduate level education OR Successful completion of a bachelor's degree with superior academic achievement OR A combination of experience and education as described above that equates to one year of experience For the GS-05 Successful completion of a 4-year course of study leading to a bachelor's degree OR A combination of experience and education as described above that equates to one year of experience A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies: Attention to Detail CLERICAL SUPPORT FUNCTIONS Flexibility HOUSING MANAGEMENT ORAL COMMUNICATION PARTNERING Reasoning Stress Tolerance You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.