Job summary

See below for important information regarding this job.

Major duties

Responsible for the receipt and validation of customer Sales Orders and for managing unfilled orders. Ensure the exception processing associated with allocating inventory to orders, scheduling and releasing the line item(s) to customers, and processing confirmations or denials once inventory is identified. Expedite the resolution of customer supply problems, based on knowledge of material, vendor, and finance master data records within EBS. Ensure forecasts or demand plans developed are provided to the appropriate collaborative partners. Receives and evaluates quantitative or qualitative feedback from collaborative sources. Ensure forecasts or demand plans developed are provided to the appropriate collaborative partners. Receives and evaluates quantitative or qualitative feedback from collaborative sources. Conduct in depth studies and analysis of Service/Agency demand plans and maintains extensive high-level personal contacts. Serves as technical advisor for assigned programs. Responsible for thorough understanding of Government and commercial approaches to all disciplines involved in program support, including supply, transportation, customs, automation, storage, and inspection, contracting, finance, and other. Require understanding of unique procedures and support to US Navy ships, including loadouts, and multi-service remote locations re-supplied by air and surface shipments, as well as the normal support procedures required for all other customers. Serve as the Contracting Officer’s Representative (COR) to provide contract oversight for all DLA Troop Support Prime Vendor contracts as specified in the COR appointment letter. Responsible for monitoring the servicing and contract’s compliance with all contract terms which include Navy, Army, Marine Corps, Air Force and Coast Guard ordering and receipt, storage and distribution of all five commodities. Monitor and enhance customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customers of Defense Logistics Agency (DLA) capabilities. Document customer issues through Customer Relationship Management (CRM) tickets, provide resolution to customer requests/issues and document and provide customers with response to their issues. Communicate and coordinate with prime vendors to ensure their readiness posture and continuous operations to support the Warfighter in contingency. Participate in conferences, discussions, and briefings to coordinate and establish Wartime Host Nation Support as required.

Qualification

To qualify for a Forward Logistics Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after- competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with automated applications related to Order Fulfillment, Planning, Procurement, major program issues, operations and processes associated with all functional areas, and familiarity with the characteristics and uses of managed items. Experience in business and marketing plans and strategic objectives, marketing theories, practices, and statistical forecasting. Apply, adapt analytical and evaluative methods, plans, and conduct studies to distinguish different demand forecasting techniques and apply them. Experience in performing, planning, and conducting customer support studies, active participation in meetings, and effective coordination with managers, functional specialists and customer personnel, document study findings, prepare briefing materials, and develop correspondence relating to assignments. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Term Appointment: This position is being filled as Term appointment not-to-exceed (NTE) 2 years. Current permanent DLA employees eligible as a Promotion, this position will be filled as a Temporary Promotion NTE 2 years and may be extended up to a total of five years or converted to a permanent promotion without further competition. Current permanent DLA employees eligible as a Reassignment/Change-to-Lower Grade, this position will be filled as a Reassignment/Change-to-Lower Grade with the intent to be limited to the time period specified in the announcement and may be reassigned at management's discretion or made permanent at any time. Upon termination/expiration of the temporary assignment, placement will be either to the gaining or previous organization in accordance with DLA policy (DLAI 1442.04) regarding placement rights after a time-limited assignment. For all others, if selected, this would be a Term/Time-Limited Appointment NTE 2 years, and not more than six years. The selected applicant will be required to sign a written agreement acknowledging the conditions of this temporary assignment/appointment and that they may be released from this position upon management discretion. Guam: Cost of Living Allowance and Non-Foreign Post Differential may be authorized upon determination of eligibility. Please review the following link for additional information: https://www.opm.gov/policy-data-oversight/pay-leave/pay-systems/nonforeign-areas/

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Evaluations

The assessments for this job will measure the following Competencies: Supply/Inventory Management Systems Supply Management Contract Management/Support Communications Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.