Job summary

The primary purpose of this position is to provide emergency police, fire and medical services to base personnel and the public by answering emergency enhanced (E-911) calls and responding with appropriate personnel and equipment. Click "Learn more about this agency" below to view Eligibilities being considered & other IMPORTANT information.

Major duties

The National Defense Authorization Act for FY2020 approved a new, independent Space Force in the Department of the Air Force. The U.S. Space Force is a military service that organizes, trains & equips space forces in order to protect U.S. and allied interests in space and to provide space capabilities to the joint force. This new military branch is taking shape and recruiting! 1. Provides emergency E-911-call taking and dispatching services. Determines the nature of the emergency in accordance with established guidelines. 2. Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies. Employee verifies the location and call back number for the medical patient and determines the severity of the emergency situation using EMD checklists, in accordance with national standards. 3. Maintains maps, checklists and charts, including automated programs. 4. Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center. 5. Prepares and maintains reports and records relating to emergency responses.

Qualification

Conditions of Employment Continued: Must be resourceful and alert to adequately perform duties. Employee must participate in recurrent proficiency training, as directed. If situation dictates, Employee must be able to relocate to the alternate Fire Alarm Communications Center (FACC) location, or use any available general purpose vehicle. Employee must be able to transport 30 - 35 lbs of books and equipment during relocation process. A pre-employment physical examination will be required. Must possess and maintain a valid civilian and government drivers license. Employee may be required to travel on a commercial or military aircraft to attend temporary duty for training Purposes. This is a Mission-Essential position performing a Mission-Critical-Functions which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions. IAW, DoDI 3020-42, Defense Continuity Programs. In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions for Dispatching Series, 2151. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes extensive knowledge of emergency vehicle dispatching procedures, resources and capabilities and detailed geographic knowledge of the installation, Colorado Springs Airport and surrounding areas; basic knowledge of standard fire protection and prevention theories, techniques and practices relative to various types of emergencies such as, structural fire, aircraft crash, hazardous materials situations and medical emergencies; knowledge of EMD procedures sufficient to instruct caller on rendering medical aid; knowledge of communications operations and telecommunication equipment in a computerized telecommunications service center; knowledge of a comprehensive body of operational knowledge of communications equipment, alarm systems, and radios; knowledge of various office automation software processing procedures and function keys and the similarities and differences among software types to produce a wide range of documents, such as graphics or tables within text, to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets; knowledge of basic computer operations including word processing, retrieval and input of data. A qualified typist is not required. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of communications operations. Knowledge of basic computer operations to include word processing, retrieval and input of data. A qualified typist is not required. Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. Ability to assess incoming information (problems presented) in fire, medical and other emergency situations and quickly determine the proper dispatching course of action. Ability to work independently without immediate supervision. Knowledge of emergency dispatching policies and procedures. Knowledge of emergency response agencies and services, including police, fire and medical. Knowledge of Emergency Medical Dispatch services in order to determine the appropriate procedures for 911 callers. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Evaluations

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements. Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. For additional information on what to include in your resume, click here. Applicants who meet the requirements for and apply as a non-competitive eligible that meet minimal qualifications and other requirements of this position, will be given consideration as a non-competitive candidate and will be referred unless blocked by an individual with priority/preference. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. Applicants who disqualify themselves will not be evaluated further.