Job summary

The primary purpose of this position is to serve as an Emergency Communications Center Dispatcher to operate the Emergency Communications Center (ECC), a centralized 24 hours, 7 days a week, 365 days a year emergency communications control center responsible for receiving initial incident notification. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

Major duties

Monitors, operates and receives information over Public Safety Answering Point (PSAP) communications equipment via a variety of emergency 9-1-1 reporting systems and other emergency reporting phones. Monitors and operates installation-wide central alarms system receiving equipment (fire, security, video, and other systems or devices) critical to personnel health, safety and resource protection requirements. Prepares and maintains official records and other documents relating to ECC operations. Operates, tests and conducts operator-level troubleshooting of equipment/devices, such as computers, radios, telephones, voice recorders, printers, facsimile systems. Provides first responder alerting for emergency and non-emergency services, support services to the incident commander(s).

Qualification

In order to qualify, you must meet the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions for Dispatching Series, 2151. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes knowledge and application of an extensive body of vehicle dispatching procedures, resources and capabilities, as well as detailed geographic knowledge of the jurisdiction served to perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems. The Emergency Communications Center Dispatchers employs a comprehensive body of operational knowledge of the communications equipment, alarm equipment and systems, radio usage and procedures, and the Public Safety Answering Point (PSAP) communications equipment. The work also requires knowledge of standard fire protection and prevention policies, procedures, techniques and practices relative to various types of emergencies including hazardous material situations and medical emergencies. Emergency Communication Dispatchers must be highly knowledgeable of all applicable standards, checklists and computer plotting programs in order to allow for effective and efficient operations. Additionally, they may have knowledge of the Emergency Medical Dispatch (EMD) system based on local requirements. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of DOD, Air Force safety, security policies, procedures and practices; such as law enforcement, Health Information Protection Act, Privacy Act and other controlled information. 2. Skill in basic computer operations to input, change, retrieve and track information. This includes word processing, common office software programs. A qualified typist is not required, but proficient typing skill preferred. 3. Ability to work independently, prioritize and organize work without direct supervision and effectively coordinate across functional areas. 4. Ability to operate, test and conduct operator-level troubleshooting of equipment/devices, such as computers, landmobile radios, multiline telephones, voice recorders, printers, facsimile systems. A qualified technician is not required. 5. Ability to learn to monitor, operate and receive information over 9-1-1 Public Safety Answering Point (PSAP) communications equipment and installation-wide central alarms system receiving equipment (fire, security, video and other systems or devices) 6. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Evaluations

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. For additional information on what to include in your resume, click here. Applicants who meet the requirements for and apply as a non-competitive eligible that meet minimal qualifications and other requirements of this position, will be given consideration as a non-competitive candidate and will be referred unless blocked by an individual with priority/preference. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. Applicants who disqualify themselves will not be evaluated further.