Job summary

See below for important information regarding this job. Position may be filled at either Jacksonville, FL or Richmond, VA. Jacksonville, FL: $49,025 - $63,733 Richmond, VA: $51,161 - $66,510

Major duties

Assigned to the DLA Document Services Equipment Management Solutions (EMS) Processing Center (EPC) and reports to the EPC Branch Chief. Works closely with the EPC Asset and Funding Specialists, as well with the assigned EPC Order Specialists and EPC Branch Chief, on a daily basis to post EMS assets into the DLA Enterprise Business System (EBS), ensuring accuracy of each entry. Performs a variety of key administrative duties associated with the execution of the EMS Program with an emphasis on Accounts Receivable (AR) management processes. Works independently within the DLA Enterprise Business System (EBS) for managing the administrative responsibilities of EMS billing, funding, and asset management processes. Sends and receives EMS customer renewal packages requesting funding from the customer, and ensures all assets are fully funded on time. Reviews funding balances and returns unused funding to customer. Works with EPC EMS Funding and Asset Master Specialist to prevent EMS accounts receivable from aging over 90 days. Reconciles customer accounts as needed or as directed. Maintains off-line Excel spreadsheet or database for all funding of assets. Manually creates sales orders for purchases and all other billing not automatically generated by the EBS system. Participates in conference calls with the assigned EPC Branch team as required in support of addressing customer concerns, data analysis and meeting overall EMS program objectives. Resolves customer billing issues and seeks assistance on the more complex/difficult issues from the EPC Order Specialist and EPC Branch Chief level when needed. Day to day communications with customers to resolve any issues that may arise.

Qualification

To qualify for a Document Automation Technician (EMS), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Resolving customer billing issues, including the return of unused customer funds. Assisting with the contractual process of Equipment Management Solutions (EMS) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Evaluations

The assessments for this job will measure the following Competencies: Direct Hire Evaluation: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. This vacancy will be filled through a Direct Hire Authority. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. The rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy. We will evaluate your application for basic eligibility and to determine if your experience meets the basic qualification requirements described in the announcement. All applicants who meet the qualifications and other basic requirement are eligible for referral and selection consideration. Please follow all instructions carefully. Errors or omissions may affect your rating.