Job summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major duties

Reports to the unit Commander at the Colonel Level. Oversees the Commander's Unit, Personal Family Readiness Program (UPFRP) for the designated units. Serves as Subject Matter Expert for the UPFRP and supports its mission to aid individual Marines in their responsibility to attain and maintain personal and family readiness by providing command outreach and assistance. Support to families shall encompass Marines, spouses, children, and designated parents/extended family members of Marines. Plans, coordinates and executes administrative and logistical requirements, in partnership with the Marine Corps Family Team Building staff, installation Marine and Family Services, or other applicable entities, for UPFRP events such as pre-, during and post-deployment training. Delivers additional briefs and presentations as directed by the Commander. Develops and implements UPFRP communication plan of action and conducts proactive outreach, rapport development and multi-faceted communication efforts to facilitate meaningful two-way communication between the command and its Marines and families. Prepares and distributes official communication to Marines and designated family members utilizing the Organization Communication System (OCS). Provides current information pertaining to available resources designed to assist with emerging challenges associated with mission requirements. Actively encourages family members to use available resources and programs. Distributes marketing materials developed and provided by HQMC and/or MCCS. Remains abreast of current on- base and off-base resource offerings and communicates purpose and extent of the family support programs to Marines and extended family members. Maintains contact and coordination with MCCS (e.g., Directors of MCFTB and Marine and Family Services, Information and Referral Specialists) and others regarding the effectiveness of MCCS programs and services. Assists the Commander with volunteer appointments and/or removal. Coordinates the efforts of Family Readiness Program Assistants by assigning and distributing work and providing guidance for task completion. Validates and tracks volunteer service hours in coordination with the Installation Volunteer Coordinator. Assists Commander with appropriate volunteer recognition. Welcomes new families to the unit, establishing a relationship and providing information regarding the command and available on-base and off-base resources. Supports activities that build unit cohesion and a sense of community among the unit families. Establishes and maintains liaison with DRCs within the same command to ensure Commander's vision and intent is carried out. Assists in the development and implementation of subordinate UPFRPs. Analyzes and interprets Marine Corps Orders, policies, rules and regulations related to and governing the UPFRP. Ensures the unit conforms to applicable guidance and regulations in the execution of the UPFRP and remains ready to successfully undergo the scrutiny of higher-headquarters assessments. Drafts unit specific policy and guidance as directed by the Commander. Maintains direct contact with HQMC to provide specific UPFRP information for analysis, reporting, and trend identification. Submits monthly data reports to HQMC. Monitors and maintains non-appropriated fund allocations. Develops long range and short range cost estimates for program funding requirements. Develops, monitors and maintains budget and spending plan execution. May serve as the Responsible Officer for UPFRP expenses. Assesses family readiness training and education needs of unit Marines and families, and coordinates MCCS support to meet those needs. Establishes training schedules and coordinates delivery of training. Maintains family readiness training documentation. Provides World Class Customer Service with an emphasis on professionalism and courtesy. Assists internal and external customers and communicates positively in a professional manner. Asks questions to determine, verify and solve problems. Takes action to solve problems quickly. Alerts the higher level supervisor or proper point of contact for help when problems arise. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Ensures OPSEC and Privacy Act compliance. Performs other UPFRP related duties as assigned.

Requirements

EVALUATIONS:

Qualification

Bachelor s degree from an accredited college or university in a related field appropriate to the work of position and three years of related military family life experience; OR an appropriate combination of education and experience which demonstrates a high degree of interpersonal communication and analytical skills to adapt and respond to diverse situations unique to the military lifestyle; OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Clear understanding of the UPFRP's intent with demonstrated knowledge of philosophies, policies and procedures governing the program. Demonstrated skill to serve as a representative to provide command family readiness outreach, support, and assistance to the Command's military personnel and their families, exercise sound judgment and initiative in carrying out responsibilities. Ability to resolve situations as they arise, work with wide latitude for independent action to ensure overall program effectiveness, provide sound recommendations, and effectively use resources. Must possess and demonstrate sound communication skills (oral and written), presentation skills, interpersonal skills, and social poise. Must possess coalition building skills and sufficient experience to effectively support families in crisis. Ability to use discretion to refer service and family members to resources when appropriate. Must be detail-oriented, organized and adaptable. Eager learner and positive attitude essential. Must be a self-starter and possess the ability to establish realistic long and short-term goals and objectives, set achievable deadlines and react quickly to changing priorities. Must possess strong customer service skills and be able to tactfully communicate with all levels of the military and civilian community. Must have ability to work both independently and within a dynamic team. Must have ability to gather, assemble and analyze complex organizational information, draw conclusions and devise solutions to problem areas. Must have the skill to successfully manage the work of volunteers. Operating knowledge of Microsoft Office software suites, web-based applications, and creating, maintaining, and manipulating databases. Must be able to accommodate a flexible work schedule to include weekend and nighttime hours. Must be able to travel in order to support the UPFRP as directed by the Commander. This is a white-collar position where occasional lifting up to 20 lbs may be required. Must be able to obtain and retain a Secret clearance as required (based on location).

Evaluations

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.