Job summary

This position is located in the Club Division, Morale, Welfare and Recreation Department (MWR), Fleet Activities, Okinawa, Japan. The incumbent performs a wide variety of work assignments during various shifts.

Major duties

Incumbent shall be thoroughly familiar and comply with the contents of the Navy Food and Beverage Desk Guide and CNIC Instruction 1710.3, as well as all club SOP's and instructions. Report for duty as prescribed by the Club Manager or his/her designated representative. Maintain proper decorum throughout the club in accordance with prescribed rules and regulations. Shall give a full and complete report to the Club Manager concerning patrons who violate the club rules and regulations including name, rate, duty station and witnesses. The Duty Manager shall be responsible for familiarizing him/herself with scheduled events during duty shift, e.g., special events and programs, etc., including any and all particulars that he/she should be cognizant of during the work shift. Check all schedules when entering o duty. Assure that activities take place as planned with proper equipment, personnel, food and beverages. In case of deviation from usual operating policy or procedures, bring the situation to the attention of the proper supervisor. Attempt to resolve the problem and, in case of a serious problem, contact the Club Manager or his designated person. Enter all problems in the Duty Manager's Log Book. Circulate among patrons as necessary to assure satisfactory services. Explain and enforce club policies, procedures and regulations. Maintain order in the facility Infractions of the rules by other club employees shall be reported to the Club Manager via his designated representative. In emergency situations, the Duty Manager on duty shall personally notify the Club Manager immediately. Insures that CFAO and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced. Alcoholic beverages will not be served to patrons less than 20 years of age. Incumbent may serve as a leader in assuring that work assignments by the shift employees are performed; provide necessary assistance and supplies to employees; and resolve minor problems and complaints of the employees, Make recommendations to the Club Manager regarding the work performance of shift employees. Prior to closing of the club, complete fire safety checks and that unnecessary electrical equipment are unplugged. Secure all doors and windows, check all locks on the bar storerooms, cashier's office, etc. Incumbent shall ensure that the Fire Department conducts a fire check prior to closing of the club. Assists with the stocking of supplies in clubs and the Skoshi Mart as needed. Insure that all keys are properly secured, safes are locked, and upon securing the club, insure that the entrance keys are locked in the box provided or turned-in to the security office. Incumbent must present a neat, well groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department. Performs other related duties as assigned. ADDITIONAL RESPONSIBILITIES Performs other duties as assigned. A complete list of duties and responsibilities will be provided at the time of hire.

Qualification

**This announcement is open year-round. Applications will be reviewed when requested by hiring management.** Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following: Must be courteous and possess a sharp people oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers. Must have knowledge of computers, basic arithmetic and cash handling procedures. Ability to communicate both orally and in writing, and to provide work direction to other employees. A minimum of one-year experience, which provides knowledge of club, restaurant, business operations, or equivalent leadership experience is required. Must have a high school diploma or equivalent.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Evaluations

Applicants with minimum qualifications will have: A high school diploma or equivalent At least one year of general experience in progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position Applicants who meet minimum qualifications will further evaluated for: Experience in customer service operations Experience in cash handling Experience with interpreting and following DOD and Navy club policies, regulations, adminstrative practices, and procedures All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.