Job summary

This position is located in the Club Division, Morale, Welfare and Recreation (MWR) Department, Fleet Activities Yokosuka, Japan. The incumbent performs a wide variety of work assignments during various shifts in support of the club operations.

Major duties

Ensures that work assignments by the shift employees are performed. Provides necessary assistance and supplies to employees and resolve minor problems and complaints of the employees. Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities. Resolves emergent issues and refers difficult situations to the supervisor Reports club patron incidents such as club rule violations to the Club Manager including name, rate, duty station and witnesses. Documents routine and significant occurrences. Circulates among patrons as necessary to assure satisfactory services. Explains and enforces club policies, procedures and regulations. Maintain proper decorum throughout the club in accordance with prescribed rules and regulations. In emergency situations, incumbent shall personally notify the Club Manager immediately. Ensures that CFAY and Department of the Navy rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced. Makes recommendations to the Club Manager/Assistant Club Manager regarding the work performance of shift employees. Prior to closing of the club, completes fire safety checks and that unnecessary electrical equipment are unplugged. Secures all doors and windows, check all locks on the bar storerooms, cashier's office, etc. Incumbent shall ensure that the Fire Department conducts a fire check prior to closing of the club. Ensures that all keys are properly secured, safes are locked, and upon securing the club, ensures that the entrance keys are locked in the box provided or turned-in to the security office. Performs other related duties as assigned.

Qualification

Incumbent must have at least one year of general experience, preferably related to the position. Incumbent shall be thoroughly familiar and comply with applicable club operations policies and Standard Operating Procedures. Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers. Ability to lead. Must have knowledge of computers, basic arithmetic and cash handling procedures. Must be able to stand and walk for long periods and must be able to work day, evening and weekend shifts, including holidays. Must be able to communicate with all levels of personnel. Must be familiar with alcohol serving policies in effect. Incumbent must present a neat, well-groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department. Must have or be able to obtain a U.S. Government Vehicle Driver's License.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Evaluations

Your application will be screened for the following minimum qualifications: 1 year of general experience or 2 years above high school education Applicants who meet the minimum qualifications will be further evaluated for: Experience in customer service. Experience in cash handling. Knowledge of DOD and Navy club policies, regulations, administrative practices and procedures. All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.