Job summary

Serves as the Change Management and process improvement project team leader in the Headquarters (HQ, Defense Commissary Agency (DeCA), Office of the Director/Chief Executive Officer (CEO), Change and Strategic Management Office. The primary purpose of this position is to facilitate CM and leads subject-matter experts to increase customer satisfaction levels and DeCA's business productivity. Read the entire announcement before starting the application process.

Major duties

Serve as a Change Management (CM) and process improvement project team leader responsible for the implementation of projects throughout the Agency using CM and Continuous Process Improvement (CPI) methodology and tools. Lead teams in CM techniques, value stream and process mapping, defining, and implementing process improvements on key initiatives that result in significant improvement in service delivery, reduced unit costs, increased quality, and effective and efficient use of DeCA resource. Manage the development and maintenance of methods and systems for measuring the degree to which project goals, objectives and metrics are being met. Inform the CM Officer of project goals, objectives, and metrics results and recommend appropriate corrective action(s). Act as a liaison between management, employees, and project teams working CM initiatives. Provide a variety of reports and other written work products. Prepare and deliver briefings or presentations in both formal and informal settings. Read the entire announcement before starting the application process.

Qualification

You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Experience: One (1) year of specialized experience equivalent to at least the GS-12 grade level. Experience can be under other Federal service pay systems, private sector, or military. Examples of qualifying experience include: Change Management trained-certified and/or Black Belt trained-certified . Lead, advise, and communicate CM, CPI, and L6S principles, concepts, and methodologies. Plan, facilitate, lead, and work CM, CPI, and L6S projects. Communicate theories and techniques of data retrieval and data manipulations procedures, analysis, and workflow improvement. Identify waste, defect, customer service, and other product or service quality improvement opportunities. Analyze and evaluate data to develop creative solutions. Physical Requirement: Some physical effort may be required at times, the work is primarily sedentary in nature. Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: Occasional travel is required in the performance of the assignments, and the work is typically performed in an adequately lighted and climate-controlled office environment. Telework eligible: Yes, as determined by the agency policy. Remote work eligible: No

Education

You may not use education to qualify for this position.

Evaluations

Direct Hire Evaluation: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. This vacancy will be filled through DoD's Direct Hire Authority. All applicants who meet the basic qualification requirements to include the Selective Placement Factors, will be forwarded to the Selecting Official for consideration. The rule of Three, Veteran's Preference, Military Spouse Preference and traditional rating and ranking of applicants do not apply to this method of recruitment. We will evaluate your application for basic eligibility and to determine if your experience meets the basic qualification requirements described in the announcement. All applicants who meet the qualifications and other basic requirement are eligible for referral and selection consideration. Please follow all instructions carefully. Errors or omissions may affect your rating. HR reviews your documents to determine if you are qualified and meet requirements and competencies. Your questionnaire score is a preliminary measure of how well your background matches the competencies. If you submit multiple resumes, the last one received is used for this evaluation and sent to the hiring manager if you are referred for selection consideration. HR refers qualified applicants to the hiring manager for selection consideration. Selections are subject to restrictions of the DoD referral system for displaced employees. Interagency Career Transition Assistance Program (ICTAP): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria AND 2) be rated well-qualified for the position AND 3) submit the appropriate documentation to support your ICTAP eligibility. Well-qualified means you possess the type and quality of experience that exceeds the position's minimum qualifications. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming PPP RGP may be found at the General Applicant Information and Definitions. Appointment of Military Spouses (5 CFR 315.612) (NonComp Mil Sp): To receive this preference, you must choose to apply using the " Appointment of Military Spouses (5 CFR 315.612) (NonComp Mil Sp)" eligibility. If you are claiming Military Spouse eligibility and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager. Information and required documentation for claiming Military Spouse eligibility may be found at the General Applicant Information and Definitions link below.