Field Service Technician II

For more than 50 years, Leonardo DRS has built a legacy of technology leadership by providing advanced defense products, systems and solutions for the U.S. Department of Defense and allied customers.

As a prime contractor, Leonardo is a leading technology innovator, and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. Leonardo specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, we build power systems and electro-optical/infrared systems for a wide range of commercial customers.

Our focus is developing solutions for Warfighters across every domain. Next-generation naval power and propulsion, sensing autonomous threats before they arrive, protecting forces in the air and on the ground, and advanced situational awareness capabilities are just part of how Leonardo DRS ensures our forces have a distinct battlefield advantage.

Our broad technology portfolio focuses on advanced sensing, network computing, power & propulsion and force protection, as well as a range of key defense priorities. We are leading the way in developing disruptive technologies for dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats.

Job Summary

Leonardo DRS Land Systems is seeking to hire several full time Field Service Technicians Level II. The ideal candidates will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow on support stages of various programs to internal and external customers. The selected candidate must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

Job Responsibilities

Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
Conduct repairs and/or modifications using a variety of hand tools and test equipment
Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Deliver technical solutions to customers with a high degree of professionalism
May provide formal/informal training of customer personnel
Identify, analyze, and repair product failures, orders and replaces parts as needed
May recommend which products or services best fit the customers needs
Demonstrate great customer service skills
Work variable shifts and up to 12-hour shifts to perform necessary testing
Exhibit mature, independent judgment and communicates effectively
Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer’s scheduling
Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications

High school diploma or GED with 2+ years of relevant experience
Must have an entry level understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
Fundamental understanding of computer systems, operating systems, and configuration files, a plus
Proficient in the use of a laptop computers, mobile devices, and related software
Must have or be eligible to obtain U.S. passport
Ability to obtain a Department of Defense (DoD) Secret Clearance is required
Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment. The expected pay scale for this position is $48,319.00/year - $69,096.00/year for the state of Illinois. Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly. When extending an offer of employment, Leonardo DRS considers factors such as (but not limited to) the scope and responsibilities of the position; any Federal Government contract labor categories and contract wage rates, the candidate’s relevant work experience, education/training, certifications, and key skills; internal equity; and market and business considerations. Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. *Some employees are eligible for limited benefits only Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LSY