Field Service Technician
In Person
(Bridgeton, MO, US, 63044)
Full Time
$48,319 – $69,096 Per Year
- Location:
- Bridgeton, MO, US, 63044
- Travel Percentage:
- 50% or greater
- Security Clearance:
- Secret
About Leonardo DRS
For more than 50 years, Leonardo DRS has built a legacy of technology leadership by providing advanced defense products, systems and solutions for the U.S. Department of Defense and allied customers.
As a prime contractor, Leonardo is a leading technology innovator, and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. Leonardo specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, we build power systems and electro-optical/infrared systems for a wide range of commercial customers.
Our focus is developing solutions for Warfighters across every domain. Next-generation naval power and propulsion, sensing autonomous threats before they arrive, protecting forces in the air and on the ground, and advanced situational awareness capabilities are just part of how Leonardo DRS ensures our forces have a distinct battlefield advantage.
Our broad technology portfolio focuses on advanced sensing, network computing, power & propulsion and force protection, as well as a range of key defense priorities. We are leading the way in developing disruptive technologies for dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats.
Job Summary
Leonardo DRS Land Systems is seeking full time Field Service Technicians of various levels of experience. The ideal candidates will be responsible for providing hands on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre and postproduction life cycle here at Leonardo DRS Land Systems. As a Field Service Technician, you may do all or some of the following tasks:
- Assembly and support of prototype products
- Real world/real time troubleshooting and repair at various customer sites
- Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required)
- Provide technical support during training events
- Coordinate and perform product upgrades in the field
Job Responsibilities
- Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers
- Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment
- Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
- Demonstrate setup and adjustment of complex equipment for potential users or operators.
- Complete appropriate written documentation and feedback for onsite service and installations
- Demonstrate great customer service skills and serve as customer contact on technical issues
- Deliver technical solutions to customers with a high degree of professionalism
- Must be able to identify technical and logistical problems and help determine solutions.
- May provide formal/informal training of customer personnel
- Exhibit mature, independent judgment and communicate effectively
- Ability to work independently at customer locations
- Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer’s scheduling
- Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
- Support, communicate, reinforce, and defend the mission, values and culture of the organization
- Responsibilities will vary based on level
Qualifications
- High school diploma or GED
- Level will be based on years of relevant experience and knowledge
- Must have an understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
- Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
- Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
- Must have or be eligible to obtain U.S. passport
- Must have valid driver’s license to obtain a rental car to transport to and from various assignments
- Must be able to obtain and retain a company-sponsored credit card for use while on business travel
- U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
- Good communications skills (written and verbal)
- Demonstrated teambuilding and leadership skills for senior level positions
- Fundamental understanding of computer systems, operating systems, and configuration files, a plus
- Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful