Job summary

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Business & Technical Management Career Path (AcqDemo only) to recruit and appoint qualified candidates to positions in the competitive service.

Major duties

Provide technical support for operating systems to maintain functionality across multiple datacenters. Provide expert advisory to a team on a broad scope of IT servicing assignments. Perform oversight on implementing new equipment and computer technology services. Test the functionality of cloud infrastructures to ensure optimal performance. Analyze departmental requested systems for compliance with regulations prior to approval for purchase. Develop presentations for various levels of leadership advising on proper procedures and policies. Advise employees/contractors to ensure work is properly aligned with Performance Work Statements. Troubleshoot operating systems such as Windows, Solaris Unix, and Oracle Enterprise Linux to maintain efficiency. Perform system analysis on various applications to identify issues that could result in system upgrades or replacement. Analyze product performance within functional areas and present findings and recommendations.

Qualification

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Experience required: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. To qualify you must have IT-related experience demonstrating each of the four competencies listed below based on the grade level required of the position being filled: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the four competencies, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized Experience: One year of specialized experience which includes: 1) Developing documentation in SAP BI/BW, Business Objects/BOBJ, Crystal Reports, and/or Web Intelligence (WebI); 2) Collaborating with stakeholders, functional teams, customers, or system stakeholders on requirements management and/or alignment with the overall mission; 3) Reviewing specifications written by functional teams to provide time estimates, development feasibility or execute the needed programming; and 4) Reviewing documents created by junior developers, such as technical specs, configuration documentation, test scripts, training decks or manuals.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Evaluations

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Veterans and Military Spouses will be considered along with all other candidates.